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eStore – I'm receiving multiple "Notification of product sale" emails

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore General Questions › eStore – I'm receiving multiple "Notification of product sale" emails

Tagged: email, multiple, notification

  • This topic has 1 reply, 2 voices, and was last updated 9 years, 4 months ago by admin.
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  • December 17, 2015 at 9:53 am #13166
    cabrownaus
    Member

    In the past week, I’ve been receiving multiple “Notification of product sale” emails when anyone purchases one of my products.

    In one case I received 16 “notification of product sale” emails for the one transaction over a period of four days.

    I have confirmed with four of the purchasers that they only purchased the product in question once.

    Any idea why this occurring and how to stop it? It’s continually spamming my email.

    Cheers.

    December 17, 2015 at 11:37 pm #72123
    admin
    Keymaster

    The plugin never sends multiple emails. This issue has more to do with server setup/config. Please read the following post and you will see more related info:

    https://support.tipsandtricks-hq.com/forums/topic/multiple-sales-record-and-mails-for-one-sales

    Also, enable the debug option in the plugin so we can confirm that the plugin is indeed executing the email sending code once per transaction. The following post will help you enable debug:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

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