eStore – Free Trial Not working with Stripe

[erickalynn]

Hi – I’m having an issue with eStore with payment bundle charging both test and live transactions the membership price immediately, despite having a $0.00 free trial for 30 days. I’ve reviewed the forum (this post especially: https://support.tipsandtricks-hq.com/forums/topic/estore-stripe-taking-money-immediately-despite-free-trial) and followed all instructions I can possibly find to alleviate this problem to no resolution, unfortunately. I created a fully new product, tested, issue still persists. I’m at a standstill, unfortunately.

The product is free for 30 days and then $20.00 per month. I really need to get this working ASAP as I have a client waiting on it patiently (for now).

[admin]

This is most likely related to the Stripe’s SCA related changes. Are you using the new Stripe SCA option in the plugin?

[erickalynn]

Hi – Yes, I’m using the Stripe SCA option in the plugin and just tested again. I’m still, with a test cc, being charged again immediately rather than having the free trial and then being charged after 30 days.

[wpCommerce]

@erickalynn, Do you have the debug option enabled in the payment gateway bundle settings? Please provide a link to the page in question so we can take a look.

[erickalynn]

Hi – I’ve enabled debug option – the link to the page in question is here: fionamoore.com/awakening-circle/

Thanks!

[wpCommerce]

Thank you. You are using our onsite Stripe subscription option (stripe_subsc). Please use the gateway for our Stripe checkout SCA method (stripe_co_sca_subsc):

https://www.tipsandtricks-hq.com/ecommerce/wp-payment-gateway-bundle-stripe-checkout-sca-setup-4645

[erickalynn]

Hi – I set this up properly now and it works on the first test purchase, but on subsequent purchases, on a completely different machine across the country (I tested first, my client then went to test) the noted payment changes from “free trial for 30 days” to $20/month immediately. No changes are made in estore to the product, nor in Stripe. I swear this site is posessed. Any idea at all why the first purchase would work properly and subsequent purchases (different person all together making the purchase) wouldn’t with absolutely no changes being made to anything on the site? We’ve changed back over to PayPal on the page so we can launch this offering, but I’d really prefer the Stripe setup over PayPal. Thanks!

[wpCommerce]

@erickalynn, I’m not sure how it’s possible since no changes were made. Can you please set up a test page with Stripe so we can check it?

[Author]

Posts