eStore – email with squeeze download link doesn't have the link

[proteanwriter]

I’m using the squeeze form to offer several different free tools & kits. However, when I test them, there’s *no* link in the email.

I have the email configured like this:

Dear {first_name} {last_name}:

Here is your download link:

{product_link}

Thanks!

I’ve also tried using the “{product_link_digital_items_only}” but it has the same issue. All that comes in the email is:

Dear Kim:

Here is your download link:

Thanks!

Each item has a working downloadable content URL. What else could it be?

Thanks.

Kim

[wzp]

1. Can you manually generate a download link, using the Admin Functions?

2. The email body you configured is the one under:

WP eStore –> Settings –> Email Settings –> Squeeze Form Email Body

[proteanwriter]

1. When I try to manually generate a link, it just spits out the product name. There is no working link.

2. Yes, that’s where it’s configured at (like in my original post above)

[wzp]

When I try to manually generate a link, it just spits out the product name. There is no working link.

Please check the Digital Product URL entry for the product; to ensure it is valid.

[proteanwriter]

It’s a valid URL. It works when I copy/paste it into a new window. It’s been uploaded to my site through WordPress media.

[wpCommerce]

@proteanwriter, Please install a fresh copy of the eStore plugin and see how it goes.

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[admin]

Also, check your eStore plugin settings and DISABLE the URL shortener feature (if you have it enabled). Then do a test.

[proteanwriter]

I’ve requested a new copy of the eStore plugin. In the meantime, disabling the URL shortener has worked. Thanks.

[Author]

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