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estore – email not being received after purchase and debug not being written

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › estore – email not being received after purchase and debug not being written

Tagged: email not sent, smtp set up

  • This topic has 1 reply, 2 voices, and was last updated 12 years, 2 months ago by Peter.
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  • March 7, 2013 at 8:48 pm #8702
    DMartin
    Member

    I have been using eStore on my site praisedancetoday.com for a long time now but suddenly the emails are either not being sent or are not arriving with the buyers from the site. I have checked in the forums and have set up smtp, delivery of email via WP etc but to no avail.

    I set the plugin to debug but nothing is being written to the logs ??

    I am using the latest versions of WP and WP eStore.

    March 7, 2013 at 10:33 pm #54275
    Peter
    Member

    If the plugin just suddenly stopped working, it is usually due to something which was changed either directly on your host or indirectly such as your PayPal profile etc.

    Have you changed anything in your PayPal account profile recently?

    Please go through the troubleshooting tips in this link to see if you can identify the cause:

    https://support.tipsandtricks-hq.com/forums/topic/my-plugin-just-stopped-working

    If the above does not reveal the cause, then please try the checks in this link:

    https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

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