Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore – duplicate customer entries, paypal consistent 2 retries
Tagged: duplicate customers, PayPal IPN, Paypal setup
- This topic has 3 replies, 2 voices, and was last updated 9 years, 4 months ago by admin.
November 23, 2013 at 9:02 pm #10086orangesandsMember
G’day, Site info copied below.
I’ve read in the forum on Site setup and PayPal retries, I can’t see anything in the logs around why PayPal is retrying, but every sale also has two entries in the Customer log.
After a clean install / reset of the plugins the same thing is happening.
On the second time around it shows an error saying that the record already exists.
Thanks in advance.
[11/23/2013 8:01 PM] – SUCCESS :Paypal Class Initiated by 184.108.40.206 eStore Version: 7.0.0
[11/23/2013 8:01 PM] – SUCCESS :Post string : [redacted]
[11/23/2013 8:01 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[11/23/2013 8:01 PM] – SUCCESS :IPN successfully verified.
[11/23/2013 8:01 PM] – SUCCESS :Creating product Information to send.
[11/23/2013 8:01 PM] – FAILURE :The transaction ID and the email address already exists in the database. So this seems to be a duplicate transaction notification. This usually happens with bad server setup.
[11/23/2013 8:01 PM] – SUCCESS :Paypal class finished.
WP eStore Version: 7.0.0
WP Version: 3.8-alpha-26127 (Same issue 3.7 & 3.7.1)
MySQL Version: 5.5.33
WP Table Prefix: bw_
PHP Version: 5.5.5
Session Save Path: /var/lib/php/session
CURL Library Present: Yes
Debug File Write Permissions: WritableNovember 23, 2013 at 9:54 pm #59171adminKeymaster
This issue has more to do with server setup/config. Please read the following post and you will see more related info:
The way you have it now is good enough though (eStore won’t process a sale twice even if it receives the notification multiple times).November 25, 2013 at 9:06 pm #59172orangesandsMember
Plot thickens, I’ve been receiving the email notifications of the sales, including the email to the customer, but they’re not receiving the emails.
I have full control of the server with a root based VPS and am happy diving into the various configurations of webserver etc but can’t see what could be causing the first response to PayPal to be something other than 200 which it gets on the second try a minute later.
Any hints on what to deeper dive into would be greatly appreciated.
While i certainly understand the plugin is reacting to inputs as designed any insight into what other folks have had to fix would be really useful based on similar threads I’ve seen.
Thanks in advance,
Shane LowryNovember 26, 2013 at 12:27 am #59173adminKeymaster
Hi Shane, The following post should help you sort out the email issue on this server:
If there is a HTTP error then paypal usually sends the IPN again (thinking that the first one failed). Now the HTTP error can happen for many many reason on the server. This is something only your hosting provider will be able to address. If you look at the post I shared earlier has some discussions around this issue but it is a rare issue. This doesn’t happen very often.
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