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eStore download links after purchase are not working

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore download links after purchase are not working

Tagged: eStore download

  • This topic has 3 replies, 3 voices, and was last updated 10 years, 5 months ago by wzp.
Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • January 21, 2013 at 2:00 pm #8374
    Ka
    Member

    After purchase my costumers are send their email with product link.

    However the link does not work.

    This is not happening to all my products, but just to some.

    Can you help?

    P.S.

    I use “W3 Total Cache”

    can this cause trouble?

    Thanks for help!

    ka

    January 21, 2013 at 4:43 pm #53238
    wzp
    Moderator

    What does “not working” mean?

    Can you successfully create and use encrypted links, using the Admin Functions?

    Have you personally created and tested download links for all your products?

    If you enable the debug logs, is any activity shown in the download_manager_debug.log file, when the links are used?

    Also, this checklist should be helpful:

    https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

    December 11, 2014 at 12:25 am #53239
    ryan.taylor
    Member

    My customers’ encrypted digital download links have also stopped working properly, at first intermittently, but now at a concerning rate.This situation began approximately 2 weeks ago. The customers are receiving an error message stating that the link has been used too many times, when in fact it is their first usage.This is not happening to all product links, nor to any particular product’s links, consistently, yet is happening frequently enough that it’s worrisome. We originally had the Download Limit Count set to 3 to allow two downloads. Once the problem became apparent, we increased that number to 4.

    We were using W3 Total Cache, but disabled it when, during the Cyber Monday rush, customer emails complaining of unused, yet expired links became constant.

    I’ve tested the download and streaming links for every product on 2 machines: a Windows 7 rig using Firefox, Chrome, and IE, and an Ubuntu rig using Chromium and Firefox, with cleared browser cache and/ or incognito window, and have experienced only a few, isolated issues. My customers are experiencing issues across all devices, operating systems, and browsers.

    The website I refer to is http://mfeo.tv/

    I can provide as many test download links as you feel will be helpful.

    Any help you can offer is greatly appreciated.

    December 11, 2014 at 2:59 am #53240
    wzp
    Moderator

    Please see my reply to your “other post.”

    https://support.tipsandtricks-hq.com/forums/topic/encrypted-digital-download-links-return-too-many-uses-error

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