eStore download links after purchase are not working

[Ka]

After purchase my costumers are send their email with product link.

However the link does not work.

This is not happening to all my products, but just to some.

Can you help?

P.S.

I use “W3 Total Cache”

can this cause trouble?

Thanks for help!

ka

[wzp]

What does “not working” mean?

Can you successfully create and use encrypted links, using the Admin Functions?

Have you personally created and tested download links for all your products?

If you enable the debug logs, is any activity shown in the download_manager_debug.log file, when the links are used?

Also, this checklist should be helpful:

https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

[ryan.taylor]

My customers’ encrypted digital download links have also stopped working properly, at first intermittently, but now at a concerning rate.This situation began approximately 2 weeks ago. The customers are receiving an error message stating that the link has been used too many times, when in fact it is their first usage.This is not happening to all product links, nor to any particular product’s links, consistently, yet is happening frequently enough that it’s worrisome. We originally had the Download Limit Count set to 3 to allow two downloads. Once the problem became apparent, we increased that number to 4.

We were using W3 Total Cache, but disabled it when, during the Cyber Monday rush, customer emails complaining of unused, yet expired links became constant.

I’ve tested the download and streaming links for every product on 2 machines: a Windows 7 rig using Firefox, Chrome, and IE, and an Ubuntu rig using Chromium and Firefox, with cleared browser cache and/ or incognito window, and have experienced only a few, isolated issues. My customers are experiencing issues across all devices, operating systems, and browsers.

The website I refer to is http://mfeo.tv/

I can provide as many test download links as you feel will be helpful.

Any help you can offer is greatly appreciated.

[wzp]

Please see my reply to your “other post.”

https://support.tipsandtricks-hq.com/forums/topic/encrypted-digital-download-links-return-too-many-uses-error

[Author]

Posts