encrypted digital download links return too many uses error

[ryan.taylor]

ryan.taylor

Member

My customers’ encrypted digital download links have also stopped working properly, at first intermittently, but now at a concerning rate.This situation began approximately 2 weeks ago. The customers are receiving an error message stating that the link has been used too many times, when in fact it is their first usage.This is not happening to all product links, nor to any particular product’s links, consistently, yet is happening frequently enough that it’s worrisome. We originally had the Download Limit Count set to 3 to allow two downloads. Once the problem became apparent, we increased that number to 4.

We were using W3 Total Cache, but disabled it when, during the Cyber Monday rush, customer emails complaining of unused, yet expired links became constant.

I’ve tested the download and streaming links for every product on 2 machines: a Windows 7 rig using Firefox, Chrome, and IE, and an Ubuntu rig using Chromium and Firefox, with cleared browser cache and/ or incognito window, and have experienced only a few, isolated issues. My customers are experiencing issues across all devices, operating systems, and browsers.

The website I refer to is http://mfeo.tv/

Here is a test link: http://goo.gl/nRYrkR

Any help you can offer is greatly appreciated.

[wzp]

We are aware of the problem:

https://support.tipsandtricks-hq.com/forums/topic/link-shortener-feature-request/page/3#post-67828

Please stop using the link shortening feature, and all will return to normal.

[Author]

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