encrypted download links not working

[TeriGR]

I have e-store v5.9.9 to sell mp3 meditations. Everything seems to work (Paypal, aWeber) etc. except that the encrypted link does not work. I get a 404 – page not found error. I have tried the following actions to correct but no success:

* in Addon settings changed to “do not convert” (no help)

* changed to “relative” (no help)

* unchecked “downloadable” box

Here’s the location of the mp3 file:

http://strongandwise.com/blog/wp-content/uploads/2011/10/SPACE-Key-Guided-Meditation.mp3

Here’s the encrypted link:

http://strongandwise.com/blog/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2BOa%2FCsLVPaRh6%2Fr

Clearly the files locations are different, but I’m not sure how to correct this.

Thanks for any help you can give.

Teri

[wzp]

The problem seems to be that your eStore plugin directory is named “wp-cart-for-digital-productsnewer” instead of “wp-cart-for-digital-products” and so when the link is clicked, it can’t find the correct directory. Did you rename the directory on purpose?

[admin]

@TeriGR, please make sure you follow the upgrade instruction when upgrading the plugin (if this is the case) so you do not run into issues like this (You should only ever have one copy of the eStore plugin in your WordPress installs):

http://www.tipsandtricks-hq.com/ecommerce/wordpress-estore-installation-and-usage-guide-31

[TeriGR]

No. I didn’t rename the directory on purpose. But I did name the folder “wp-cart-for-digital-productsnewer” on my desktop when I downloaded the upgrade (to distinguish it from the older version) but forgot to change it back once I got rid of the old version (before installing). How do I re-name the directory?

I followed the upgrade instructions instructions for removing the old plugin so I don’t think I have more than one copy of eStore installed.

[wzp]

Deactivate the plugin. Then use FTP to access the plugins directory on your server and then rename the directory. Then reactivate the plugin.

[admin]

Or do the following if you don’t want to rename the folder via FTP:

1. Deactivate and delete the currently installed version of the plugin from your WordPress plugins menu.

2. Download a fresh build of the plugin from here:

https://support.tipsandtricks-hq.com/update-request

3. Upload and activate this version of the plugin (don’t rename anything this time).

The specific update instruction for the plugin in question can be accessed from here:

https://support.tipsandtricks-hq.com/plugin-installation-and-upgrade-instructions

[TeriGR]

Woo hoo! It worked! I used FTP to change the file name and it works like a charm now! Thanks for your help!

[wzp]

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