Empty or Corrupt Digital Downloads

[thehigheredcio]

WP v3.3.2

WP eStore Settings v6.5.4

PHP 5

Just added some new products as digital downloads using squeeze pages. The example shown below is a single MS Word document (.docx), the other is a Bundled Product containing MS Word (.docx)and a MS PowerPoint (.pptx)files. All files download fine direct from the server which is the same host as the site but are empty or ‘corrupt’ using the links. Existing pdf downloads work just fine.

Page #1: http://wp.me/p1RYyA-pZ

Page #2: http://wp.me/p1RYyA-s

Squeeze Page Debug

[04/25/2012 1:42 PM] – Advisory : Log file reset.

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[04/25/2012 1:43 PM] – SUCCESS : Processing free download request for squeeze form submission…

[04/25/2012 1:43 PM] – SUCCESS : Decrypting product ID value: NA==

[04/25/2012 1:43 PM] – SUCCESS : Received Data…[Name:vm test 3][Email:ABC@gmail.com][Product ID:4][ap_id:][IP Address:98.125.100.14]

[04/25/2012 1:43 PM] – SUCCESS : Email with the download link sent to: ABC@gmail.com

[04/25/2012 1:43 PM] – SUCCESS : Performing autoresponder signup if specified in the settings…

[04/25/2012 1:43 PM] – SUCCESS : Updating the customers database with the visitor details…

[04/25/2012 1:43 PM] – SUCCESS : Squeeze form task complete.

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Download Manager Debug Log

[04/25/2012 1:42 PM] – Advisory : Log file reset.

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[04/25/2012 1:43 PM] – Status : Unresolved DL file path = http://……./products/Vendor Management Program.docx

[04/25/2012 1:43 PM] – Status : Resolved DL file path = http://……../products/Vendor Management Program.docx

[04/25/2012 1:43 PM] – Advisory : No DL file path conversion performed on URL.

[04/25/2012 1:43 PM] – Advisory : URL aware fropen() disabled, forcing cURL…

[04/25/2012 1:43 PM] – Status : Dispatching DL method = 7

[04/25/2012 1:43 PM] – SUCCESS : DL completed with no server-side errors detected.

[Peter]

Hi,

I suspect the spaces in the filename are causing an issue. Please remove the spaces and try again.

See this checklist which will help you identify the issue:

https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

[thehigheredcio]

That was it. Thanks!

It appears earlier products which were pdf files also had spaces in the filenames but work fine. On closer look it appears as though eStore auto-inserted hyphens in those names where there spaces were or they got in there through the copy/paste method – not sure. But hyphens were not inserted into the latest files I set up.

Guess I can’t be lazy anymore in naming my files – thanks for the resolution.

[Author]

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