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First try loading a fresh copy of the plugin:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
Can you please post a link to the page in question?
Hi, I downloaded the plugin just three days ago.
I did a de-activate, delete and re-install, without the desired effect.
For now, I’m hiding the troubles with css but on page-load these ugly bits pop up on screen, before they can be hidden with the css.
Something puts a div immediately on the top of the page:
‘<div class=”eMember_comment_section_protected_msg”>You do not have permission to view the comments.</div>’
Followed by another div called “respond”.
These are the first two line in the page source:
<div class="eMember_comment_section_protected_msg">You do not have permission to view the comments.</div> <div id="respond"><br /></code>
<code><h3 id="reply-title">Leave a Reply <small><a rel="nofollow" href="/k-and-a/welcome/#respond"></a>I put the “display:none” there to prevent this from showing, but as I said: it still pops up on page-load.
The only way I can give you acces to the page is with a username and password because it shows up behind the emember login pages, which is a bit odd…
Let me know how best to hand those details to you.
Is there a fix for this? All my protected pages have this text below it “You do not have permission to view the comments”. Just want to remove this text.
“All my protected pages have this text below it” – That’s the standard behavior. By default all the comments on a post that is protected are also protected. This is why you see that message before your posts (it is protecting all the comments).
If you don’t want to protect your comments automatically on protected posts then go to eMember settings and check the “Protect Comments Separately” option.
I’m having trouble with this same general issue. I get the “You do not have permission to view the comments” message even when I’m logged into an account. If I have the protect comments separately checked, and grant permission to all of the comments to each of the membership levels, they can be seen, but I have to manage each comment to every level each time a comment is made. If I don’t protect comments separately enabled, nobody can see any comments.
I would like to make all comments visible as long as you are logged into a valid user account at any level.
How can I make this work?
Thanks!
Vi
Hi Vi, Lets make sure you understand the following behavior of the plugin:
By default all the comments on a post gets the same protection that you applied to that post. So if you have a post that is protected for “Premium” membership level then all the comments on that post is only visible to members who belong to the “Premium” membership level.
So lets talk about this post. What membership level is it protected for? When you log in as a member can you see the content of this post? A member can only see the comments of a post if he can also see the content of the post. I am trying to determine if you are logged in as a member who has the correct membership level to view the comments.
What version of eMember are you using?
The posts are protected, but all of the membership levels are allowed.
If I don’t have the “protect comments separately” box unchecked, nobody can see any of the comments – regardless of what level they are in.
If I check the “protect comments separately” box, I then have to approve every comment for every level to allow them to be seen by every level.
It seems like I should be able to uncheck that box, and that everybody would be able to see the comments who can see the posts – but it’s not working the way I would expect.
Okay I will need to take a look at your setup. I have sent an email to get access to your site so I can check it out.
i have the same problem as vithefiddler.
how was it resolved.
i already deactivated all other plugins to see if there was a conflict, but good to go.
everything was working fine until the two latest wordpress updates
Hi, Did you load a fresh copy of the plugin?
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
Did you check the following checklist?
Are you protecting the comments separately or are you using the default option (where comments of a protected post is also protected)?
we have the latest version of the plugin
membership level has global access, plus each post has access by membership level
napabootcamp.com
here is one of the articles so you can see what is happening. the username and password are below: [redacted]
I will take a look at your site to see where the setup is going wrong. I have sent you an email to get access.
Turned out that the global access to fields were unchecked for this membership level.
This is why the plugin wasn’t giving access to content for that level. Refer to checklist #1 from the following post to learn what the mistake was:
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