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Emember not updating after payment

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Tips and Tricks HQ Support Portal › Forums › WP eMember › Emember not updating after payment

Tagged: expired, expired membership, inactive, no renewal, renewal, renewal member, update, update not worki

  • This topic has 1 reply, 2 voices, and was last updated 10 years, 2 months ago by morley.
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  • January 28, 2013 at 8:13 pm #8439
    avd23
    Spectator

    I have three new issues. I have used emember for a while now without incident. The last two days however I have three issues constantly occurring:

    1) New members are not being sent an email AND are not being added to emember. In other words, often when a new member did not receive an email it was because it was in their spam folder or such. I then went to emember and found them but the username would be blank. Now they are not even in the emember list at all and I have to add all the details manually.

    2) Members are renewing, (I use estore for the renewals) but emember is not updating at all.

    3) Inactive members who renew after they are inactive are not being recognized and their accounts updated. I have to go in and manually turn on the active setting and change the date to reflect their payment.

    In other words it seems like emember can no longer get communications from PayPal. Should I uninstall and reinstall emember? What do you think has happened. Thanks.

    EMembers v8.3.9

    WordPress 3.4.2

    eStore v 6.9.3

    January 28, 2013 at 9:01 pm #53403
    morley
    Member

    This sounds like the IPN issue PayPal is currently working to resolve. See this thread for others with similar problems:

    https://support.tipsandtricks-hq.com/forums/topic/customers-not-receiving-confirmation-email-debug-quit-logging#post-44889

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