eMember – Mailchimp first name and second names not being transferred

[whittam]

I just realized that, while new eMember subscribers’ email addresses are being successfully added to my MailChimp list, first names and second names are not. I had a look at eMember_auto_responder_handler.php and it looks like they are supposed to be transferred. I am using eMember 7.4.9.

Could you give me any tips?

[admin]

1. Please load a fresh build of the plugin first to eliminate some of the other possibilities:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

2. Then enable debug (looks like you have done this already)

3. Do a new signup test.

4. Share the debug file content.

[whittam]

Thank you.

I installed the new version, but the names are still not being transferred into MailChimp (they are stored in eMember).

Here is a debug for a recent transaction (I modified some of the sensitive data):

[05/28/2012 4:34 PM] – SUCCESS :Processing signup request of membership for: example@example.com

[05/28/2012 4:34 PM] – SUCCESS :reCAPTCHA is valid… creating membership account: example@example.com

[05/28/2012 4:34 PM] – SUCCESS :Completing the registration for premium membership account. Member Email: example@example.com eMember ID: 71

[05/28/2012 4:34 PM] – SUCCESS :Updating premium member account data. eMember ID: 71

[05/28/2012 4:34 PM] – SUCCESS :Processing registration submission…

[05/28/2012 4:34 PM] – SUCCESS :===> Performing autoresponder signup if needed <===

[05/28/2012 4:34 PM] – SUCCESS :Performing membership level specific autoresponder signup if specified.

[05/28/2012 4:34 PM] – SUCCESS :List name specified for this membership level is: GoldPass

[05/28/2012 4:34 PM] – SUCCESS :Creating a new API object using the API Key specified in the settings: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX-us4

[05/28/2012 4:34 PM] – SUCCESS :Mailchimp email address to signup:example@example.com

[05/28/2012 4:34 PM] – SUCCESS :Mailchimp list to signup to:GoldPass

[05/28/2012 4:34 PM] – SUCCESS :MailChimp target list name: GoldPass

[05/28/2012 4:34 PM] – SUCCESS :Checking list name : Markplex email subscribers

[05/28/2012 4:34 PM] – SUCCESS :Checking list name : GoldPass

[05/28/2012 4:34 PM] – SUCCESS :Found a match for the list name on MailChimp. List ID :d3d148c925

[05/28/2012 4:34 PM] – SUCCESS :Checking list name : Test list

[05/28/2012 4:34 PM] – SUCCESS :List ID to subscribe to:xxxxxxxxxxx

[05/28/2012 4:34 PM] – SUCCESS :Subscribing to MailChimp without double opt-in… Name: Email: example@example.com

[05/28/2012 4:34 PM] – SUCCESS :MailChimp Signup was successful.

[05/28/2012 4:34 PM] – SUCCESS :Mailchimp signup operation performed. returned value:1

[05/28/2012 4:34 PM] – SUCCESS :End of membership level specific autoresponder signup.

[05/28/2012 4:34 PM] – SUCCESS :Performing global autoresponder signup if specified.

[05/28/2012 4:34 PM] – SUCCESS :Creating a new API object using the API Key specified in the settings: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx-us4

[05/28/2012 4:34 PM] – SUCCESS :Mailchimp email address to signup:example@example.com

[05/28/2012 4:34 PM] – SUCCESS :Mailchimp list to signup to:GoldPass

[05/28/2012 4:34 PM] – SUCCESS :MailChimp target list name: GoldPass

[05/28/2012 4:34 PM] – SUCCESS :Checking list name : Markplex email subscribers

[05/28/2012 4:34 PM] – SUCCESS :Checking list name : GoldPass

[05/28/2012 4:34 PM] – SUCCESS :Found a match for the list name on MailChimp. List ID :d3d148c925

[05/28/2012 4:34 PM] – SUCCESS :Checking list name : Test list

[05/28/2012 4:34 PM] – SUCCESS :List ID to subscribe to:d3d148c925

[05/28/2012 4:34 PM] – SUCCESS :Subscribing to MailChimp without double opt-in… Name: Email: example@example.com

[05/28/2012 4:34 PM] – FAILURE :Unable to load listSubscribe()!

[05/28/2012 4:34 PM] – FAILURE : Error Code=214

[05/28/2012 4:34 PM] – FAILURE : Error Msg=example@example.com is already subscribed to list GoldPass. Click here to update your profile.

[05/28/2012 4:34 PM] – SUCCESS :Mailchimp signup operation performed. returned value:

[05/28/2012 4:34 PM] – SUCCESS :End of global autoresponder signup.

[admin]

The following line tells me that eMember is not even receiving a name when it tries to do the MailChimp subscription:

Subscribing to MailChimp without double opt-in... Name: Email: example@example.com

Please post a link to your registration page so I can take a look and see if I spot anything out of the ordinary.

[whittam]

This is where customers go to subscribe:

Gold Pass membership

Names (first and last) are stored perfectly in eMember itself.

[admin]

Looks like you only have premium membership option so I will need to do some checking in the back end. I sent you an email to get site access.

[admin]

Turns out that you do not have the name field enabled for your registration form as I suspected earlier. You can turn them on from the “eMember Settings -> Pages/Forms Settings” Menu. I have sent you screenshot which will help you see what I mean.

[Author]

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