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emember – Logging in error on mobile version but not desktop browser

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › emember – Logging in error on mobile version but not desktop browser

Tagged: iOS

  • This topic has 4 replies, 2 voices, and was last updated 10 years, 7 months ago by mtbikersd.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • September 28, 2014 at 4:06 am #11527
    mtbikersd
    Member

    I use emember and the login works fine on the desktop site but when using a mobile phone to login it thinks multiple people have tried to log in and errors “you have been logged out because another user has logged in to this account from another browser” which isnt true.

    I do not have the Disable multiple logins checked.

    Any thoughts? maybe its how my theme loads pages?

    Sample login

    login: test

    password: password

    website:

    [www.subscriptionshirtclub.com]

    Thanks

    Shawn

    September 28, 2014 at 3:51 pm #65702
    wzp
    Moderator

    I had no problems alternating logins between the stock Android browser, Chrome for Android, and Chrome desktop.

    September 28, 2014 at 6:23 pm #65703
    mtbikersd
    Member

    Thanks, any reason why it doesn’t work with an iPhone? I actually can’t log in to this forum either via an iphone, but I can log in via iPad to both this forum and my website.

    Thanks,

    Shawn

    September 28, 2014 at 8:57 pm #65704
    wzp
    Moderator

    Well my first guess, because you say that one iDevice works but the other doesn’t, is if there is a difference in the iOS versions or browser versions/settings.

    Also, even if you are running the same version of iOS on both devices; if there is a hardware generational difference, you may be experiencing “graceful degradation” of features:

    https://support.tipsandtricks-hq.com/forums/topic/wp-lightbox-ultimate-pop-up-doesnt-work-on-iphone4

    September 28, 2014 at 11:40 pm #65705
    mtbikersd
    Member

    Thanks, i figured it out. I used my wife’s iPhone 5 iOS 8 and it worked but my iPhone 6 iOS 8 didn’t, it turned out i had cookies disabled on my iPhone 6. Once I enabled cookies it then worked.

    Thanks,

    Shawn

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