March 29, 2019 at 8:30 am #15373FCurrieParticipant
I’m unfortunately having ongoing reports of problems with users logging in. Either they can’t get in, it takes multiple attempts or the site tells them to log in to access the downloads even though they are already logged in. Also, once logged in, they can’t logout.
• I can replicate the issue myself
• I’m using W3 Total Cache and Cloudflare (I’ve tried temporarily switching them off)
• I’ve followed guides on these forums around settings for W3 Total Cache
• WordPress and plugin are up-to-date and I’ve tried a fresh install of eMember
As mentioned, I can replicate the issue myself. I seemingly successfully login on Chrome, but see a non-members page. But then using the same login credentials on Chrome (but incognito mode), I login successfully and see the correct members page. The same problem is persisting across different browsers/devices.
I’ve tried lots of different things inside W3 and Cloudflare settings as I initially thought that this could be a caching issue. I’ve also tried a fresh install of eMember, but I don’t seem to be getting close to a fix.
A couple of things I have noticed are that ?emember_load_js=profile&id=wp_emember_profileUpdateForm doesn’t seem to be firing when I login and don’t see logged-in users’ content. There’s an issue in the debug log files where I sometimes see an ID being passed in and sometimes don’t (for the same account and login credentials)
The page in question is below and I am able provide login details:
Any insight into this would be very helpful.
ThanksApril 2, 2019 at 3:24 am #79413adminKeymaster
This is a caching related issue. It is likely your hosting provider is using caching on their end also. Please ask your hosting provider if they are using caching.
I will take a look at your site (I have sent you an email for it).April 21, 2020 at 4:51 am #79414clearscopedesignParticipant
We are having a similar issue:
With W3 Total Cache enabled, our users are unable to logout.
We have followed the guidelines from the following post, but still the issue persists: https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin
The only resolution we have presently is to disable W3 Total Cache all together, as that then resolves the issue.
Is there any other setting that might be adjusted within W3 Total Cache to allow the eMember logout function to work properly?
Thank youApril 21, 2020 at 4:24 pm #79415wzpModerator
Is your hosting provider forcing you to use any server-level caching? Or are you using a CDN service?April 22, 2020 at 7:02 am #79416clearscopedesignParticipant
Yes we use server-level caching, but our server caching does not cause any conflict with eMember. It is only when we enable W3 Total Cache that the issue occurs.
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