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eMember – How can I cancel subscription for the member who uses PayPal?

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember General Questions › eMember – How can I cancel subscription for the member who uses PayPal?

Tagged: Cancel membership, cancel subscription, PayPal

  • This topic has 4 replies, 4 voices, and was last updated 7 years, 10 months ago by admin.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • February 28, 2016 at 10:17 am #13315
    jupiterjim
    Member

    Sorry for such a simple question but I’ve searched and can’t find an answer anywhere.

    1. The client has asked me to cancel their monthly membership. Client pays monthly through PayPal.

    2. So can I CANCEL the client’s subscription and stop payments from PayPal as she requests, or does the client have to CANCEL the PayPal subscription and monthly $10 payment?

    3. If the client MUST cancel the subscription themselves through their PayPal account, is there an easy way to explain it to them, how they must do it?

    Thanks so much!

    ~ Jupiter Jim

    February 28, 2016 at 1:27 pm #72639
    wzp
    Moderator

    3. If the client MUST cancel the subscription themselves through their PayPal account, is there an easy way to explain it to them, how they must do it?

    Customers can cancel their own subscriptions, by logging into PayPal:

    https://www.paypal.com/selfhelp/article/FAQ2327

    If you have set up a recurring payment, a subscription, or automatic billing with a merchant, you can cancel your pending payments:

    1. Log in to your PayPal account.
    2. Click the Business Profile icon next to “Log Out” and select Profile and settings.
    3. Click My money.
    4. Click Update in the “My preapproved payments” section.
    5. Click Cancel, Cancel automatic billing or Cancel subscription and follow the instructions.

    February 29, 2016 at 11:29 pm #72640
    admin
    Keymaster

    You can log into your PayPal account and cancel the subscription also. The plugin will automatically deactivate the account when the subscription is cancelled.

    The following post has some useful info on cancelling subscription:

    https://support.tipsandtricks-hq.com/forums/topic/how-to-cancel-a-subscription

    June 29, 2017 at 11:15 pm #72641
    thewritingking
    Member

    This link has changed.

    https://www.paypal.com/selfhelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merchant-faq2058/1

    June 30, 2017 at 1:38 am #72642
    admin
    Keymaster

    Thank you for sharing the updated link.

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