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Email with Download Link Suddenly Stopped Being Sent

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Email with Download Link Suddenly Stopped Being Sent

Tagged: confirmation email, digital downloads, download link

  • This topic has 1 reply, 2 voices, and was last updated 10 years, 11 months ago by admin.
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  • May 27, 2014 at 1:36 pm #10912
    theholisticmama
    Member

    I have sold multiple digital products with this plugin and things have worked fine. My current product is being sold and everything was working perfectly for 3 weeks. Then all of a sudden my customers started telling me they are not getting the email with the download link. It just all of a sudden stopped being sent out when someone purchases the product. They are however being added to my aweber list so I know something is working.

    May 28, 2014 at 12:05 am #63323
    admin
    Keymaster

    From what you explained, I am pretty sure the plugin is working fine… only your emails are not arriving in the inbox of the buyer. The following checklist should help you:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    You also mentioned that it started happening suddenly… usually this means that something changed on your server recently. So the following post is also a good read for you:

    https://support.tipsandtricks-hq.com/forums/topic/my-plugin-just-stopped-working

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