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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Email with Download Link Suddenly Stopped Being Sent
Tagged: confirmation email, digital downloads, download link
I have sold multiple digital products with this plugin and things have worked fine. My current product is being sold and everything was working perfectly for 3 weeks. Then all of a sudden my customers started telling me they are not getting the email with the download link. It just all of a sudden stopped being sent out when someone purchases the product. They are however being added to my aweber list so I know something is working.
From what you explained, I am pretty sure the plugin is working fine… only your emails are not arriving in the inbox of the buyer. The following checklist should help you:
You also mentioned that it started happening suddenly… usually this means that something changed on your server recently. So the following post is also a good read for you:
https://support.tipsandtricks-hq.com/forums/topic/my-plugin-just-stopped-working