Download products – not working in IE

[mikemorrison]

Hi

I have just installed the application and added a product to test – the purchase works fine however when I use IE8 to download the product it just gives a general error – but in Chrome it downloads ok

any thoughts?

it is a big file 25Mb as a zip

thanks

[wzp]

What exactly is the error? Also, could you please enable the debug logs and examine the contents of the download_manager_debug.log file?

[mikemorrison]

The message I am getting is:

“Internet explorere cannot download download.php from XXXX.com”

“Internet explorer was not able to open this internet site. The requested site is either unavailable or cannot be found. please try again later”

do you have an email address I can send the log to..? it shows no errors:

[01/30/2011 5:32 PM] – Status : Unresolved DL file path = http://XXXXXX.com/wp-content/uploads/2011/01/Mmmmmmmmm.zip

[01/30/2011 5:32 PM] – Status : Resolved DL file path = /home/YYYYYYY/public_html/XXXXXX.com/wp-content/uploads/2011/01/Mmmmmmmmm.zip

[01/30/2011 5:32 PM] – Status : Dispatching DL method = 1

[01/30/2011 5:32 PM] – SUCCESS : DL completed with no server-side errors detected.

[wzp]

WP eStore -> Settings -> Addon Settings -> Download Manager Related Settings

Please try changing the download method from 1, to 6.

[mikemorrison]

Now I am getting “Internet Explorer cannot display the webpage” in IE8

& in Chrome:

The web page at http://mydomain.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa%2FSMFVvaVgKXj might be temporarily down or it may have moved permanently to a new web address.

so this appears worse

log says:

---

[01/30/2011 5:32 PM] – Status : Unresolved DL file path = [http://mydomain.com/wp-content/uploads/2011/01/Management.zip]

[01/30/2011 5:32 PM] – Status : Resolved DL file path = /home/mytraine/public_html/mydomain.com/wp-content/uploads/2011/01/Management.zip

[01/30/2011 5:32 PM] – Status : Dispatching DL method = 1

[01/30/2011 5:32 PM] – SUCCESS : DL completed with no server-side errors detected.

[amin007]

Do you have a caching plugin or are you using Gzip compression?

[mikemorrison]

No caching plugin & not activated compression to my knowledge

[amin007]

I have sent you an email to get site access so I can check this out.

[mikemorrison]

Thanks for solving the issue

however I have uploaded some new products and have the same problem??

[amin007]

Did you change anything in the plugin? Anyway, I have received your email too so I will reply there.

[amin007]

The new links you have specified in the newly added products are all giving 404 error! Please makes sure the raw download URL is correct first.

[bhakans]

What was the solution to this problem? I just installed eStore and seem to have the same problem. My (stamped) pdf downloads just fine in Firefox but in IE I get the “Unable to download download.php, please try again later” error…

[wzp]

Please try this:

https://support.tipsandtricks-hq.com/forums/topic/problem-downloading-zip-file-from-internet-explorer

If it works for you, please let us know and we’ll make it into a settings option.

[bhakans]

Actually it seems it also has something to do with me being logged in as an admin. Because when I created a new link in the admin panel today it worked in IE as well. However, when I tried a new link a while later I got the download.php error once more.

Sometimes logging out from admin, closing all open tabs from my domain seems to remove the problem – but not always.

Could there be some session cookie thing or similar going on here, or should I still try the mimetype settings?

[wzp]

Do you have any caching plugins installed?

[Author]

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