Download link in email not the same as digital content details

[learningcurve]

Hi there

I have just purchased this plugin due to Shopp plugin being a nightmare and me having jumped ship after many, many problems!!! so have been reloading my products and just did a test sale and it all works fine but the download link that the plugin gives is

http://www.asherahart.net/wordpress/wp-content/plugins/wp-cart-for-digital-products/download.php?file=0hOa%2FSIHU%2FaUhqnt

However the link I’ve given in the digital content details is completely different.

http://www.asherahart.net/wordpress/wp-content/uploads/digitables/EDM4V.zip

Do I have to move all my digital products into the download folder for the plugin?

If not, not sure why it’s not working

Hope you can help really soon as this is SUPER URGENT NOW. I’ve been up till 5.30 am this morning sorting this out as I am on a real deadline here with a global event in 200 locations happening very shortly!

Thanks so much

Ashera

[learningcurve]

Just to clarify it does download a file with the same file name but with 0kb. Thanks

[learningcurve]

Have also just noticed that the download validation script location is marked as:-

http://www.asherahart.net/wordpress/wp-content/plugins/wp-cart-for-digital-products/

is this the problem?

I do definitely want encrypted url’s to protect my downloads

thanks so much

[learningcurve]

Just so you know I have checked that the links work by putting them into my browser and the downloads start automatically. There are also no spaces in the file names but where you have recommended this:

. Please delete the following two files “.htaccess”, “.htpasswd ” from the downloads directory of the eStore plugin and try the download again.

There are neither of these two files in the downloads directory to delete and am wondering if that’s because the files should have been uploaded into the downloads folder but from looking at the tutorial it shows it’s possible to put any url in so I really don’t understand what I’m doing wrong. Could someone please get back to me asap!!! Am going to post to the other forums as this doesn’t seem to be getting looked at.

Thanks so much

[learningcurve]

Hi again, Amin007 said the following:

“the download directory comes with a .htaccess, .htpasswd and an empty “index.php” file by default”.

However, I have checked my download directory and it has the following files:-

mp3, ebook.zip, index.html, myscript.zip and Readme.txt. There is no .htaccess or .htpasswd??

Ivy says: “Some servers have issues with the “.htaccess and .htpasswd files”. In this case you will need to fix your server config

If this is the issue how do I do that?

thanks so much

[Ivy]

Hi, We look at every forum post and we try to respond within 24 hours. Due to time zone differences there can be a some delay as we are in Australia.

Ok now on to the issues. We will need to take a look at what is happening on your site. I will send you a site access request form via email. Please let me know if you do not receive this email.

[learningcurve]

Hi there Ivy

Received your email and replied to it all. For some reason it wouldn’t accept the full url of this forum post so I just copied it up to here

https://support.tipsandtricks-hq.com/forums/topic/download-link-in-email-not-the-same-as-digital-content-details

Any response? It’s now 6am here in London and I am just wondering whether to go to bed but don’t want to miss out on support if you’re up and if I go to bed you’ll then be asleep! I love Aus btw have many friends there East Coast Byron Bay!

Chat soon I hope!

Thanks so much

[learningcurve]

Since posting this query I have added the the Instant Digital Delivery Feature and just want to be sure that it works OK. “Automatic Post Payment processing” and “Enable Transaction Result display” are both checked and the TY page is up here (http://www.asherahart.net/wordpress/?page_id=3589) and I have the “Use WP mailing system” checked.

I also need to be able to change the shipping rates for a CD versus a DVD. How can I do that?

Also the image display isn’t great and changing the formatting doesn’t work magic i.e. in the settings options. Enable Smart Thumbnail option as it only displays part of the image and not all of it, ie. it crops off the top and bottom!??

Can’t work out where the error messages are located tho’ within the plugin? The “Enable Debug” box is checked.

sorry it’s a lot of questions, hope you’re able to answer them but if not enough time the main issue is the download not working. If that can be resolved, I can at least get some sleep! The US have been waiting on me for the past 8 hours!

Thanks so much

[learningcurve]

Hi Ivy

thanks for your email.

I have contacted my hosting company and apparently they’ve asked me to ask you

“if it goes through php or uses php memory”. There is a 64MB php memory limit with my current hosting plan.

As if not then I need a dedicated or VPS hosting package which is a lot more money than I am prepared to go for right now.

Most of my file sizes for downloads are bigger than 60MB! some up to about 600MB!

Have looked at the link you sent me and it says:-

“I can provide you with a tweak for the downloader script of eStore (there are a few different ways to get around this depending on your server’s configuration but it may not work on all servers)”

Is this a way around the problem? Really hoping you can reply to this very shortly.

I will put in place the files I want to download without the encryption for now and see what happens.

If your software does work with php and the link can’t be encrypted then I can’t use a Thank you page at all. Is that correct? It says this below the check box for enable transaction display.

“Check this if you want to display the transaction result containing the product delivery message on a post-payment return page (eg. a Thank You page). This allows the customer to be able to download the Digital goods via an encrypted link from this page instantly”

You say: The only option at this time is to uncheck the download able option

but I’m not sure which box to uncheck. Is it the Enable Transaction Result?

I did uncheck this box and just did a test purchase again and payment went through fine, etc and I did receive an encrypted download link and the same thing happened again, it download a 0kb file.

So I am still no clearer as to how to avoid this happening. Very much hope you can help and this is VERY URGENT NOW! Every hour I have to wait is another hour of money going to charity lost!

Thanks so much

[amin007]

The links will always be encrypted so you don’t have to worry about that.

The only difference is that the plugin can sit in the middle and stream the download so even the browser doesn’t know where the download is coming from (this is the only true way to hide a URL from anyone ever knowing the actual location of the file).

This is what you need to do…

1) Edit the product you are testing with

2) Go to the “Digital Content Details” section.

3) Uncheck the “Downloadable” checkbox.

Now do a transaction. Every will work as it normally does but only difference is that the plugin will hand the download part to the browser so you won’t have the memory issue (this will be the same for the links you receive in the email and the links that will be shown on the “Thank You” page).

[learningcurve]

Hi Amin and thanks so much for getting back to me. I’ve done exactly as you’ve said (as the post in the link Ivy sent me didn’t say where the downloaded checkbox was but now you said it was in the digital contents details I found it. Just did a test purchase and yes it does work which is oh so wonderful. that’s great, I can now at 3.30 am finally go to bed and rest easy.

The download link still appears encrypted this end which is great so I don’t have to worry about that and presumably the shopping cart can handle bigger files (like up to about 600MB??).

Interestingly Paypal redirects me to the Thank you page altho’ the download link doesn’t show because I think I unchecked the appropriate box.

I’m just wondering whether I can still use the Thank you page set up and if I do does that mean the full download link i.e. unencrypted will show?

perhaps you could let me know and also if there’s a chance one of you there could reply to my other questions that would be great.

thanks so much

best wishes

[learningcurve]

Hi there again

I checked the box that said “enable transaction result display” and did all the other steps as covered here

WP eStore – Instant Digital Product Delivery on A Thank You Page

but the link doesn’t show on the Thank you page.

Is this not possible given my scenario with bigger files?

If someone could let me know so I know for certain and if so, then I will remove the Thank you page.

have a great day down under!

I love Australia

where are you guys based? I have friends in Byron

Thanks so much

best wishes

[Ivy]

Hi, There are a few things to check.

• Is Auto Return turned on in PayPal? When auto return is turned on PayPal does not post the data needed by the plugin after the purchase. They only do this when the return to merchant button is clicked.
• Was PayPals new enhanced checked use if so please see the following post on this:

  https://support.tipsandtricks-hq.com/forums/topic/paypal-enhanced-checkout-issue#post-7373

[learningcurve]

Hi there and thanks for the update

Yes auto return was turned on in Paypal so I have now turned that off

and I haven’t used the enhanced Paypal but have noticed that within my Firefox browser the shopping cart looks different to how it looked in Safari, with an additional side panel showing the total price but they may be to do with me checking a box asking for that as a feature alto’ I don’t remember were as it’s now 3.15am and just off to bed!

As for enhanced checkout, I haven’t asked it to provide that so I’m guessing it’s not been selected. I can’t locate it within my a/c settings in Paypal. Where should I look for it?

So hopefully it should show an encrypted link then on the Thank you page??? Please clarify

and i’ll do a test of this in the morning as I’m too tired to focus now.

thanks so much for your suppor

best regards

[Ivy]

The enhanced checkout is random as PayPal is testing this it is not an option you can choose at this time. The enhanced checkout look like this:

http://www.mattcollins.net/2010/08/new-paypal-checkout-page

[Author]

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