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WP Photo seller – download link does not work

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › WP Photo seller – download link does not work

Tagged: cart, coupon, download link, manual option

  • This topic has 35 replies, 7 voices, and was last updated 9 years, 9 months ago by Peter.
Viewing 15 posts - 16 through 30 (of 36 total)
← 1 2 3 →
  • Author
    Posts
  • November 8, 2013 at 9:31 pm #58659
    admin
    Keymaster

    okay.

    November 9, 2013 at 5:05 pm #58660
    lvnbapresident
    Member

    Thank you for deleting the password in my post above that begins “Sure, thank you …”. Could you please also delete the password in my post above that beings “I had to change it back …”? Many thanks in advance.

    November 17, 2013 at 3:27 pm #58661
    lvnbapresident
    Member

    Hi, I am writing to follow up on the manual feature that can handle zero total cost downloads. Is it available for download somewhere?

    November 19, 2013 at 6:31 am #58662
    admin
    Keymaster

    Yes, this feature has been added. I have sent you an updated copy to your email.

    November 20, 2013 at 3:05 am #58663
    lvnbapresident
    Member

    Hi, Thank you for sending the update by email. I can’t seem to find it in my email in box. Could you please tell me what email address you sent it from?

    November 20, 2013 at 10:30 pm #58664
    admin
    Keymaster

    Fill out our contact form and we will reply to it.

    Alternatively, do the following:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    November 22, 2013 at 5:46 pm #58665
    lvnbapresident
    Member

    Hi,

    I was able to download the updated plugin and I uploaded it using Filezilla and then activated it. It looks great and I really like the new features!

    I’m not sure what I am doing wrong but when I go to make a purchase after I fill in the the order details on the checkout page and click submit order it keeps returning me to the checkout page. I looked to see if there were any pending orders but there weren’t any.

    Is there maybe something else I need to download or set up?

    Thank you in advance.

    November 22, 2013 at 10:24 pm #58666
    Peter
    Member

    There was a small bug with the payment gateway process which we fixed. We sent out an email to all the customers about it. If your photo seller plugin version is not v1.5.2 then please download a new copy of the photo seller plugin via the instructions in this link:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    November 25, 2013 at 10:37 pm #58667
    lvnbapresident
    Member

    Hi, Thank you for your efforts so far but the plugin is still not working properly for me.

    It works fine until the checkout page but I cannot get past the checkout page. After filling out the information and clicking “Submit Order,” the screen flickers and then goes back to the checkout page except the information that I typed into the form is gone and the form is blank again.

    I have completely removed and reinstalled the plug in several times. Each time the newly installed version already has all of the settings that I had put into the prior version. To me, it seems like something is being left behind when I delete the WP Photo Seller program.

    I have uploaded it using Filezilla. I have uploaded it using the WordPress plugin installer in the admin page. I have deleted in a variety of ways: using Filezilla, my FTP manager, and the WordPress installer.

    I called my website host GoDaddy and talked with tech support to see if there was something that they could figure out on their end but, although they walked through each step with me by phone, they could not find anything.

    I do not believe that I received the email you sent out to tell all the customers about the bug with the payment gateway process. I have only received emails from Tips and Tricks HQ on 10/21/13 (confirmation of original purchase and download link), 10/23/13 (with log in information), 11/6/13 (in response to a request to reset my password), 11/6/13 (the reset login information), 11/20/13 (product update), 11/21/13 (product update), 11/25/13 (product update). I believe all the product update emails were in response to requests I made via the links above. I believe I requested at least one each of the manual and automatic updates.

    I have set up a test gallery that is not password protected so you can try this out and see the problem for yourself: [http://lasvegasnba.org/photogallery/].

    Thank you in advance for your attention to this issue.

    Regards,

    Rachel

    November 25, 2013 at 10:54 pm #58668
    Peter
    Member

    I noticed that the price of your test product is $0. Is that intentional?

    November 25, 2013 at 11:22 pm #58669
    lvnbapresident
    Member

    Yes, it is.

    November 25, 2013 at 11:25 pm #58670
    Peter
    Member

    Ok looks like there was a small bug relating to zero cost manual checkout. We have identified a fix and will make this available shortly.

    We will get in touch with you soon.

    August 12, 2015 at 12:56 pm #58671
    JOFS
    Member

    Hi,

    I have the same problem. Didn´t have it before. But now i get i blank space in the e-mail for the download link?

    I have the 1.9.2 version.

    Please help me out here!!

    August 12, 2015 at 1:03 pm #58672
    JOFS
    Member

    I think i know the problem now. I deleted “Digital” in front of each photo selection because it took up too much space when you should make the order in a mobile phone. Now i can´t remeber where i did the change ;/

    I belive this link, {product_link_digital_items_only}, and the word “Digital” in the photo selection works together? Can i make a change in the link when i really don´t and need the word “Digital” in the selections?

    August 13, 2015 at 12:37 am #58673
    Peter
    Member

    I deleted “Digital” in front of each photo selection

    I’m assuming you mean that you modified some of the code to do this?

    If functionality is still broken, please download a fresh copy of the plugin:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

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