Digital Product with Digital Variations not sending link

[ed4becky]

At [http://evidentiasoftware.com/get-the-software/] I am running WP-eStore version Version v6.9.8.1. The product Evidentia-Download is setup with Digital variations:

Operating System|Windows::as3tps://<link address>/Evidentia-Setup.exe::|MacOS::as3tps://<link address>/Evidentia.dmg::|Linux deb::as3tps://<link address>/Evidentia.deb::|Linux rpm::as3tps://<link address>/Evidentia-i386.rpm

The variation box has no extraneous white-space. I am using the shortcode [wp_eStore_fancy1 id=1] for that product.

When the email is sent to the user, no link is included:

======================================

Dear Seller

This mail is to notify you of a product sale.

Product Name: Evidentia – Download,

Product ID: 1, 24.99,

The sale was made to xxxx xxxxxxx (xxx.xxxx@gmail.com)

Evidentia – Download – xxxx-xxxx-xxxx-xxxx-xxxx

======================================

Not sure if it matters, but I have tried with and without a link populated under digital content details. The admin ‘Generate Link’ works, for every product, but only if I have a link defined under download details as well.

I also discovered that a link does not generate under admin if there are parenthesis in the product name in the variation box.

[admin]

You have a little JavaScript issue on this site so the selected variation is not getting added to the product name correctly. For example, when you add the “Windows” version to the shopping cart, it should show the following name in the cart:

Evidentia – Download (Windows)

It is failing to do that which is causing the issue. Once we figure out where this JavaScript issue is coming from and take care of that, the rest will work automatically.

First we are going to do a theme test to see if the error is coming from there. Please do the theme test mentioned in the following URL:

https://support.tipsandtricks-hq.com/forums/topic/list-of-plugins-that-dont-play-nice-conflicting-plugins

When you switch to the default WordPress theme, and then add the “Windows” version to the shopping cart, do you see the product name as I explained above?

[ed4becky]

I took a shortcut (I’m reluctant to mess with my theme settings) and disabled plugins. W3 Total Cache seems to be the conflicting plugin.

Any idea why?

[wpCommerce]

Hi, have you followed the instructions outlined here:

Using the Plugins with W3 Total Cache Plugin

Also, did you try emptying the cache files?

[ed4becky]

Yes I did (to both).

It seems to b e the minify option that causes the issue.

[admin]

What minify options are you using? Are you combining the javascript files? Basically, your minify settings are taking out one javascript file that eStore uses. The variation feature of eStore needs that JavaScript file to be correctly working.

I know that the minify option of the W3 Total Cache plugin works with our plugin (we use it on our site too). So a particular option in your minify settings is messed up. Did you try applying default settings on the W3 Total Cache plugin?

[Author]

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