Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

Digital Download Does Not Work

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Digital Download Does Not Work

Tagged: 

Viewing 15 posts - 1 through 15 (of 28 total)
1 2
  • Author
    Posts
  • January 11, 2011 at 1:04 am #2486
    hdeutch
    Member

    In Digital Content Details

    I have entered my correct Digital Product URL

    I have checked Downloadable

    Under Digital Product Delivery Settings

    Random Code is: AZ#Ui$335UBSD)AminOc32j90

    Duration of Download Link is: 96 hours

    Nevertheless, when I place a test order (at $.00) I get an email telling me to download the file as follows:

    Indiana Will Masterform – http://createlastwill.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=7yH1cJEOaQ26MS1TZg%3D%3D

    When I click on this URL I do not get the connection (I pasted it into my browser and still didn’t get anything).

    How can I fix this problem?

    January 11, 2011 at 4:24 am #27921
    hdeutch
    Member

    The price was $.01, not $.00

    January 11, 2011 at 7:45 am #27922
    amin007
    Participant

    What do you have in the “Digital Product URL” field of this product?

    January 11, 2011 at 3:24 pm #27923
    hdeutch
    Member

    http://createlastwill.com/wp-content/uploads/2010/10/Will_Masterform_Setup.exe

    January 11, 2011 at 4:43 pm #27924
    wzp
    Moderator

    Under WP eStore -> Settings, please enable the debugging, reset the debug log files and then manually generate a download link using the Admin Functions. Then go back to the debug logs and check download_manager_debug.log to see if there are any clues.

    January 11, 2011 at 5:31 pm #27925
    hdeutch
    Member

    I did as you suggested. Here is the content of my ipn_handle_debug.log:

    [01/11/2011 5:22 PM] – SUCCESS :Paypal Class Initiated by 66.211.170.66

    [01/11/2011 5:22 PM] – SUCCESS :Post string : mc_gross=0.01&protection_eligibility=Eligible&address_status=confirmed&item_number1=19&payer_id=C8455FQK2Y83J&tax=0.00&address_street=2901+S.+Leisure+World+Blvd.%0D%0A%23206&payment_date=09%3A22%3A04+Jan+11%2C+2011+PST&payment_status=Completed&charset=windows-1252&address_zip=20906&mc_shipping=0.00&mc_handling=0.00&first_name=H&mc_fee=0.01&address_country_code=US&address_name=H+Deutch&notify_version=3.0&custom=&payer_status=verified&business=howard%40createlastwill.com&address_country=United+States&num_cart_items=1&mc_handling1=0.00&address_city=Silver+Spring&verify_sign=AUkau1FwogE3kL3qo1vGTARqlijQAWohWdo1uflccHjSd.5kzzQCfVUr&payer_email=howard%40masterformlaw.com&mc_shipping1=0.00&txn_id=7NE34961N7050623J&payment_type=instant&last_name=Deutch&address_state=MD&item_name1=Indiana+Will+Masterform&receiver_email=howard%40createlastwill.com&payment_fee=0.01&quantity1=1&receiver_id=SAHULK63GHGJA&txn_type=cart&mc_gross_1=0.01&mc_currency=USD&residence_country=US&transaction_subject=Shopping+Cart&payment_gross=0.01&

    [01/11/2011 5:22 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

    [01/11/2011 5:22 PM] – SUCCESS :IPN successfully verified.

    [01/11/2011 5:22 PM] – SUCCESS :Creating product Information to send.

    [01/11/2011 5:22 PM] – SUCCESS :Transaction Type: Shopping Cart

    [01/11/2011 5:22 PM] – SUCCESS :Number of Cart Items: 1

    [01/11/2011 5:22 PM] – SUCCESS :Item Number: 19

    [01/11/2011 5:22 PM] – SUCCESS :Item Name: Indiana Will Masterform

    [01/11/2011 5:22 PM] – SUCCESS :Item Quantity: 1

    [01/11/2011 5:22 PM] – SUCCESS :Item Total: 0.01

    [01/11/2011 5:22 PM] – SUCCESS :Item Shipping: 0.00

    [01/11/2011 5:22 PM] – SUCCESS :Item Currency: USD

    [01/11/2011 5:22 PM] – SUCCESS :Download Link :

    Indiana Will Masterform – http://createlastwill.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=21bX%2FigKVvOWg6npjA%3D%3D

    [01/11/2011 5:22 PM] – SUCCESS :Product Email successfully sent to howard@masterformlaw.com.

    [01/11/2011 5:22 PM] – SUCCESS :Notify Email successfully sent to howard@masterformlaw.com.

    [01/11/2011 5:22 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

    [01/11/2011 5:22 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

    [01/11/2011 5:22 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

    [01/11/2011 5:22 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

    [01/11/2011 5:22 PM] – SUCCESS :Paypal class finished.

    January 11, 2011 at 5:44 pm #27926
    hdeutch
    Member

    Sorry, I just realized that I didn’t really follow your instructions.

    I have now generated a new URL by using Admin. Where are the debug logs so I can check download_manager_debug.log?

    January 11, 2011 at 6:07 pm #27927
    hdeutch
    Member

    I found a file called “estore_post_payment_debug.log. Here is what it says:

    [01/11/2011 5:22 PM] – SUCCESS :Generating download link for single file.

    [01/11/2011 5:22 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

    [01/11/2011 5:22 PM] – SUCCESS :Performing global autoresponder signup if specified.

    [01/11/2011 5:22 PM] – SUCCESS :AWeber signup email sent.

    January 11, 2011 at 9:10 pm #27928
    wzp
    Moderator

    What version of eStore are you using?

    January 11, 2011 at 11:48 pm #27929
    hdeutch
    Member

    version 4.4.0

    January 12, 2011 at 6:20 am #27930
    amin007
    Participant

    You are directly giving out an “.exe” file. I know that it shouldn’t have an issub but usually executable files are treated as not safe when downloading… can you please zip this file then try downloading the zipped version?

    You don’t see a file called “download_manager_debug.log” after you attempt the download?

    January 12, 2011 at 3:59 pm #27931
    hdeutch
    Member

    I created a zip file as you suggested and tried to download it. Same result – nothing.

    I went to my server/public_html/wp-content/plugins/wp-cart-for-digital-products

    and looked for “download_manager_debug.log” but did not find it. Am I looking in the wrong place?

    January 12, 2011 at 4:00 pm #27932
    wzp
    Moderator

    Try the latest version, please…

    https://support.tipsandtricks-hq.com/automatic-update-request

    January 12, 2011 at 4:27 pm #27933
    hdeutch
    Member

    The site asks for a Transaction ID. Where do I find that?

    January 12, 2011 at 4:42 pm #27934
    hdeutch
    Member

    I found my Transaction ID. I’ll let you know if this solves the problem.

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 28 total)
1 2
  • You must be logged in to reply to this topic.