Customer Not Receiveing Link in Email and Not Being Redirected To Thank You Page

This topic has 27 replies, 6 voices, and was last updated 12 years, 7 months ago by burgo7.

Viewing 13 posts - 16 through 28 (of 28 total)

← 1 2

Author

Posts
March 26, 2012 at 9:49 am #40802

burgo7
Member

Hi,

Thanks, test stamp worked fine using Stamping Method 2 as you suggest in checklist #6.

Before I change over though, can you suggest a reason why the auto-return was not finding my Thankyou page?

The URL was correct and the current plug in returns to the thankyou page no problems, but I couldnt get it to work with WP eStore????

Any suggestions?

Thanks for your help with the above.

regards

Burgo7

March 26, 2012 at 11:52 am #40803

Peter
Member

Hi,

You say that:

“the current plug in returns to the thankyou page no problems, but I couldnt get it to work with WP eStore”

What is the “current plugin” you are referring to?

Regarding auto-return from PayPal, please see the instructions in this post which should help you set this up:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-instant-digital-product-delivery-499

March 27, 2012 at 7:18 am #40804

burgo7
Member

Hi,

Currently using “PayPal Download plug in” from Yes plug ins, and it autoreturns to my thankyou page everytime, no problems without making any changes to PayPal settings.

I went through the checklist you suggested as above and was successful at a manual stamp using stamping method 2, however as soon as i reactivated WP eStore and tried to run a trial purchase, i received a 404 error message on auto return to my thankyou page and did not get an email with the download link.

i got the following failures in the Post purchase debug file

FAILURE :An error occured while trying to stamp the file! Error details: <html xmlns=”http://www.w3.org/1999/xhtml” xmlns:fb=”http://www.facebook.com/2008/fbml”>

FAILURE :An error occured while trying to stamp the file! Error details: <b>Warning</b>: main(WP_PDF_STAMP_PATHlib/fpdf/fpdf.php) [function.main]:

SO i go back on, deactivate WP eStore and pdf stamper, remove your buy now buttons and replace with the Paypal Download plug in buttons, go through the exact same procedure again and bang, it works? Thankyou page, email, download link, everything.

Whats going on?

Thanks

March 27, 2012 at 7:24 am #40805

burgo7
Member

Is it possible for me to activate WP eStore and PDF stamper (need lic key) on my local host site so that we can try to work this out, without me having to change, try, then change back each time i try to get this running?

Thanks

March 27, 2012 at 7:37 am #40806

burgo7
Member

Or you want me to set you up as admin so you can take a look?

March 27, 2012 at 10:59 pm #40807

admin
Keymaster

You can deactivate the current license that you are using on this domain from the product license menu and then activate it on your test site. You don’t be able to test this on the local host for a few reasons:

https://support.tipsandtricks-hq.com/forums/topic/plugin-testing-checklist-setup-preparation-for-testing

An alternative option is to create a new WordPress install in a sub-directory or sub-domain then test it there (this WordPress install will be totally separate from your main WordPress). Once you create this test WordPress install you can also give me access to this install and I will check it out for you if you want.

March 29, 2012 at 5:59 am #40808

burgo7
Member

I’d like to deal with the issue on the current site if possible.

Do you have any comments on the Failures i am getting in the post payment debug file as per my previous post?

Why is the PDF Stamper working manually then not automatically?

Why would i get a successful auto return with one plug in then not with yours.

Need your help here.

regards

burgo7

March 29, 2012 at 11:15 pm #40809

admin
Keymaster

You did not mention what version of eStore you are using. Can you please share that information?

The return URL won’t work if you did not place a URL value or added a wrong value in the “Return URL” field of eStore settings. What value do you have in the “Return URL” field?

April 2, 2012 at 10:19 am #40810

burgo7
Member

I am using WP eStore v6.5.3

I am using WP PDF Stamper v 4.1.5

The URL i have in the return URL field in WP eStore is http://www.acimjournal.com/thank-you/

Can i give you access so you can check it out? See if we can get it working?

Thanks

April 6, 2012 at 11:11 pm #40811

burgo7
Member

Hello?

Havent received a response from my last post?

April 7, 2012 at 12:30 am #40812

burgo7
Member

Ok, not really sure how or what is different to last install, but i have the pdf stamper and e-Store working.

The auto return is still broken though?

When i run a trial purchase, the auto-return goes to the below URL:

http://www.acimjournal.com/thank-you/%20%E2%80%8E?tx=25K90865NA7807058&st=Completed&amt=15.00&cc=USD&cm=ip%3d58%2e107%2e230%2e107&item_number=1

this URL gets a ERROR 404 – Page not found

Why all the stuff after the “thank-you”?? As soon as you delete that from the URL the thank-you page is shown.

I only have http://www.acimjournal.com/thank-you in the auto return settings.

How do i get this to work?

Thanks

April 7, 2012 at 1:06 am #40813

burgo7
Member

Ok,

When i deactivate the Payment Data Transfer option in PayPal and delete the token from the Payment Gateway settings in e-Store the return URL shows up as the following

http://www.acimjournal.com/thank-you/%20%E2%80%8E

Close, but no cigar.

Do you know what is causing the “%20%E2%80%8E” to be added onto the end and how can i set up so that it doesnt get added?

Nearly there, help please!

April 7, 2012 at 1:38 am #40814

burgo7
Member

OK,

FIXED.

Too many places to type return URL (product settings, general settings, etc)

One was different.

My bad (apologies)
Author

Posts

Viewing 13 posts - 16 through 28 (of 28 total)

← 1 2

You must be logged in to reply to this topic.