Conflict between 'Order Processing Lightbox' and WP Theme

[shahrul]

Hi

I’m having a problem with the order lightbox and wp theme.

http://www.treeartpro.my/order.

[Peter]

Hi,

What sort of problem are you having?

I looked at the page you provided in the link above and I can’t see a problem.

It is very important when submitting a question about a problem that you include as much information as possible.

This not only saves us time from having to ask you again but it also helps the fellow forum readers with similar problems to quickly find an answer to their question.

https://support.tipsandtricks-hq.com/forums/topic/required-info-we-need-to-efficiently-troubleshoot-an-issue

[shahrul]

sorry about that

when the lightbox appears during the ordering process, i can see that the setting of the theme gone wrong. All the post and images shifted to the right.

[Peter]

This behaviour is most likely caused by your theme or other plugins not related to eStore.

If this is the case, then there’s nothing much that can really be done from the eStore standpoint and you will have to consult your theme developer to fix up his/her theme.

Please try the following tests to see if this is the case:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[admin]

Uncheck the “Enable Fancy Redirection On Checkout” option from the settings menu of the eStore plugin.

[shahrul]

Uncheck the “Enable Fancy Redirection On Checkout” option should be ok. Thanks for the help

[Author]

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