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After a product is added to the cart it displays “1” for the item on the checkout page. When you change the quantity there is no way for the change to take effect (i.e. update the quantity in the cart). I’ve searched through all the plugin options but I can’t seem to find a way to make the cart change and update quantities once a person has added them to the cart.
To confirm the quantity change you need to hit enter to update the cart. This is a very common practice in cart behavior.
What version of the plugin are you using?
When you make a change in the quantity the following message should appear in the cart
“Hit enter to submit new Quantity.”
Can you send a link to where this is happening?
I am using version 6.5.2
The “Hit enter to submit new Quantity” doesn’t appear. I’ve tried it on Safari explorer and Firefox. If I hit the enter button it does update the quantity but the line giving the instruction to do so does not appear.
[http://www.colinchristopher.com/store/]
[http://www.colinchristopher.com/check-out/]
I’ve run into another problem as well. Upon purchasing a product, paypal processes everything and sends receipts, however the product does not update on the product page. ie. the buyers details do not get added to the customer list. the inventory sold does not change and no contact e-mails from my site go to the buyer or me as the merchant. If paypal didn’t send anything I wouldn’t even know a purchase happened and neither did the customer receive any instructions including download links.
Squeeze form download links work fine and emails get sent and inventory and client list updates. but not for paid products.
Correction. For a squeeze form download the email gets sent to the buyer and inventory and client list updates however the e-mail notification to the seller does not get sent.
First, lets load a fresh build of the plugin:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
After you have done the update please test this issue again and let me know if it is still happening.
Second, Are you using the PDT option for eStore:
http://www.tipsandtricks-hq.com/ecommerce/?p=499
Can you please do the following, run a test transaction with the debug turned on:
After you have done the transaction can you please post us the log for the transaction.
The quantity update issue in the cart is still happening as described before. The store version that was supplied in the update instructions is 6.7.9 The word press version is 3.4.1
I deactivated and then deleted the old version and then uploaded the new version of the store so there shouldn’t be any conflict with the old version.
With the update the other issue with product receipts and e-mails has resolved itself in sandbox testing mode. All e-mails and product links are being sent properly. For the PDT option I have a landing page but I do not display product links only a thank you and check your e-mail message. Product links are sent in e-mail only (which is now working correctly with the update). [http://www.colinchristopher.com/thank-you/]
There is a little bit of JavaScript issues happening on this site. Can you please do the theme test mentioned here so we can guarantee that it is not playing a part?
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin
I switched to the default wordpress theme and the cart listed the “hit enter” option to update the quantity. So it is the theme that is causing the issue. I will sort it out with my theme developer.
Had the same problem with people missing the “hist the enter key” message.
In your eStore_includes.php search for:
<br />
$(function(){<br />
var eStore_cart_item_qty = $('.eStore_cart_item_qty');<br />
eStore_cart_item_qty.keypress(function(){<br />
$('.eStore_qty_change_pinfo').show();<br />
});<br />
});<br />and edit as follow:
<br />
$(function(){<br />
var eStore_cart_item_qty = $('.eStore_cart_item_qty');<br />
eStore_cart_item_qty.keypress(function(){<br />
$('.eStore_qty_change_pinfo').show();<br />
$('.eStore_coupon_section').hide();<br />
$('.eStore_cart_checkout_button').hide();<br />
});<br />
});<br />This will hide the “Buy Now” button until the user hits ENTER.
Maybe the development team can include these two lines in a future version
Alternatively, you could use this feature if you think that would make things easy for your customers:
https://support.tipsandtricks-hq.com/forums/topic/adding-an-update-button-for-qty
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