Lightbox Ultimate – Cannot get protected S3 MP4 videos to play in any player

[wpCommerce]

Hi, It usually happens when the player can’t find the video. Can you please make sure that you have the following options correct –

1. Your s3 access key.

2. your s3 secret access key.

3. your bucket name.

you can troubleshoot this easily just by making the video public first. Now use the following shortcode –

[wp_lightbox_flowplayer_anchor_text_video link="http://www.example.com/test-video.mp4" width="640"

height="480" text="Click here to open the video"]

Here “link” could be the full URL of your S3 video.

[Donna]

@ bobbyt. It looks like you have spaces in your bucket name. As the bucket name is part of the URL you will need to remove those spaces. I would also replace all uppercase with lowercase. So, try replacing….

http://MY S3 BUCKET/v1.s3.amazonaws.com/Move

with

http://mys3bucket/v1.s3.amazonaws.com/move

and be sure to change the URL in your lightbox code as well.

HTH,

Donna

[wzp]

Everyone on this forum should know by heart, Amazon’s list of Bucket Restrictions and Limitations:

http://docs.amazonwebservices.com/AmazonS3/latest/dev/index.html?BucketRestrictions.html

[Donna]

@wzp Great link! Thanks for posting it!

[bobbyt]

when my videos are public everything works fine, I have no spaces….the second I take the public access away and want to use the secure one..I get that error.

I have my keys all correctly setup.

any thoughts?

[wzp]

What is the exact name of the bucket you are using?

[bobbyt]

Go figure… You cant have a folder inside the bucket! Funny thing is it will work if you make that folder public but wont work if you have it protected….

The Video (seems) have to be right after the main bucket!!!!

unless there is another format for defining the path for the video other than /

any thoughts?

[wpCommerce]

Hi, Can you please post the full URL of the S3 video you are using?

Also try to correct your bucket and video name (refer to the link posted by wzp). We want to narrow down the possibilities to troubleshoot this issue (I’ve already listed all the possible options for you).

[TTFNTV]

Just had this issue and the fix was…. the bucket must be in lower case, see the rules link above! May be obvious to some

The videos play fine unprotected if you start the bucket name with a capital, but don’t work if you try protected.

Mark

[wpCommerce]

@TTFNTV, Thanks for sharing it.

[Author]

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