Cancel Paypal subscription inactivates account immediately

[ash]

Hi,

I use paypal subscription to charge my members annually. One of the members cancelled their subscription, so I expected that the plugin would flag the account and inactivates the account at the end of the last paid subscription (next year) not immediately since the member cancelled the renewal but their payment for the current duration is still active.

I had to reactivate the member since they complained (rightfully) but now it’s set to active. I tried to edit “Expiry Date” but that seems like a read only fiend that gets set automatically.

Whats the best thing to do in this case?

Thanks

[wzp]

You just need to update your membership level settings according to what you want.

Please see if this response makes sense:

https://support.tipsandtricks-hq.com/forums/topic/remaining-membership-time-after-subscription-cancellation#post-26168

Also the following post is a good read:

https://support.tipsandtricks-hq.com/forums/topic/membership-payment-difference-between-buy-now-and-subscription-buttons

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