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[Support request] Bought Customer Input addon. Defined custom fields. Where does the info appear?

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Tips and Tricks HQ Support Portal › Forums › Simple PayPal Shopping Cart › Bought Customer Input addon. Defined custom fields. Where does the info appear?

  • This topic has 1 reply, 2 voices, and was last updated 3 years, 3 months ago by admin.
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  • February 4, 2022 at 8:36 pm #84136
    safdf
    Participant

    I bought the “Customer Input” addon because I wanted to pass two custom fields to my PayPal transactions. I defined two custom fields. They appear on my site.

    And now… I have no idea where the info goes. My customers are using my site, populating those two fields, and placing orders. I don’t see the fields’ content anywhere in PayPal. What I do see is a field in the PayPal transaction detail called “Custom”, and it contains gobbledygook — of the form wp_cart_id%3D919%26ip%3D123.45.67.89, where the numbers change. That is, naturally, completely useless to me.

    Where in PayPal do I see the custom-form information for each transaction?

    Thanks in advance.

    February 4, 2022 at 11:58 pm #84137
    admin
    Keymaster

    PayPal is not going to let you send random and long custom fields data to their API. The custom fields are saved with the order. so after an order comes in, you view the order details from the admin dashboard of your site. You can edit/view a transaction in the cart orders menu which will show the customer input values.

    Also, you can optionally add this input field to the sale notification email. Use the following email merge tag in the notification email settings:

    
    {custom_fields}
    

    The following page has the information in terms of how the addon works:

    WP Simple Cart – Collect Customer Input in the Shopping Cart

    If your website has JavaScript errors (coming from another plugin or theme), then the addon won’t work as expected. The following post will teach you how you can test if your website has JavaScript errors:

    Debugging JavaScript Errors on Your Site

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