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Automatic Removal of Access if a Client stops paying for membership?

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Tips and Tricks HQ Support Portal › Forums › General Stuff › Automatic Removal of Access if a Client stops paying for membership?

Tagged: membership renewal

  • This topic has 5 replies, 3 voices, and was last updated 2 years, 8 months ago by SPE.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • July 20, 2020 at 9:34 pm #15622
    SPE
    Participant

    If a member stops paying for their membership, will the plugin automatically remove their membership access or does this have to be done manually?

    Thank you!

    July 20, 2020 at 11:31 pm #80806
    wzp
    Moderator

    If a paid membership level expires, either because it reaches the end of its term, or because a scheduled recurring payment fails; the actions taken will depend upon how you configure eMember:

    1. They can be auto-downgraded to another membership level:

      https://www.tipsandtricks-hq.com/wordpress-membership/auto-downgrade-membership-account-addon-941

       

    2. You can forcefully redirect them, after they try logging in, to a membership renewal page:

      https://support.tipsandtricks-hq.com/forums/topic/emember-estore-prevent-logged-in-but-expired-members-from-checking-out

       

    3. You can simply lock them out, and then manually have to reactivate their membership:

      https://www.tipsandtricks-hq.com/wordpress-membership/manually-activating-expired-members-account-1953

       

    But in any case, the expired member record remains in the system, until manually deleted.

    July 21, 2020 at 12:58 am #80807
    admin
    Keymaster

    The short answer is “yes”.

    If the member stops paying for a subscription for example, the access will be stopped automatically.

    July 21, 2020 at 1:45 am #80808
    SPE
    Participant

    Fantastic! Thank you for the response.

    I assume with the WooCommerce integration (where a product automatically assigns a membership level), that WP eMember plugin cancels the membership level when the product is paid for.

    Is this correct?

    July 21, 2020 at 1:58 am #80809
    wzp
    Moderator

    Yes.

    July 21, 2020 at 6:54 am #80810
    SPE
    Participant

    @WZP – Thank you!

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