Auto Upgrade Not Working Right

[mikeambrosio]

Hi,

I have a series of lessons that the members would get access to every 7 days. But it’s not working out that way. Here is my list of upgrades:

http://screencast.com/t/cQbdMLJSGnb

For example, my first “test member” was added on 10/23. So by now he should be on the 6th upgrade, which he IS. That’s good.

However, on subsequent tests, it seems they all end up on the same level as this first user. Take a look at this screen capture:

http://screencast.com/t/qpO5byDJMLRf

You’ll notice the last test user was registered only 5 days ago and should not have even upgraded yet, but is now at the same level as the first user.

I must assume I did something in the setup incorrectly, yet it’s not obvious to me. Any assistance would be appreciated.

Thanks,

Mike

[Peter]

Hi Mike,

This post might be useful:

https://support.tipsandtricks-hq.com/forums/topic/automatic-membership-level-upgrade-each-month

[mikeambrosio]

Hi Peter,

Thanks for the response.

I did see that thread as well as view that setup instruction. That’s why I said I think I must be missing something

However, I also found some references to using the “Enable Secondary Membership” that may or may not be contributing…

I had it checked, so I unchecked it and I am now running another test to see what happens. I will post my results back.

Mike

[mikeambrosio]

Well, I have no idea where to look next.

As per my last post, I did yet another test purchase, which put the user in the first membership. However, after 4 days, when the FIRST member was upgraded to the latest membership, it upgraded my newest “member” to that same membership (effectively skipping about 5 or 6 levels).

I have read every post I could find both here on the forum and throughout the help section. I am stuck. Any ideas? I am willing to give access but I don’t know where to send the details.

Thanks,

Mike

[admin]

First lets do this so its out of the way:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

After you load a fresh build set the membership levels of the members to where they should go to then monitor what happens.

[mikeambrosio]

Thanks for the response.

I updated all to the latest and have set the memberships as you suggested.

I will also do a new purchase test.

I will report back what happens.

Thanks!

[mikeambrosio]

Just thought I would report back…

Seems to be working just fine now since the last upgrade. I reset the members to the correct levels, then did a purchase test to add a new member and so far after 2 weeks all have the correct membership level and the automatic upgrades are working as expected.

Thanks for the help.

Mike

[Author]

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