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Need some help in figuring out how the “auto-upgrades” and “subscription is valid for” options work together. My client has 6 months worth of content, but it’s drip-fed, so when a user signs up, they have access to month 1 for the first month, month 2 for the second and so on.
I’ve set it up so that the member starts off at level one and is auto-upgraded to level 2 after 30 days, etc., and also the subscription for each one becomes invalid as the person moves up the chain.
There’s some confusion coming about from the fact that the subscription option, you can choose between days or months, etc., but the auto-upgrade is only in days, so for example, you can set a subscription to be only valid for 1 month, but the auto-upgrade option is only in days (ie. 30 days).
How would this work, though, for months that have 31 days, or 28 or 29 days? Should we set the “subscription” option to match each level (30 days for each)?
We’re a little confused as to how these two options work together since one only gives the option to use days, and the other provides multiple options for the time period.
Hope that makes sense! Thanks an advance for your help!
(BTW, we’re using estore to integrate the payment for the membership).
The auto update counts the number of days from the joining date. If you say 40 days then it will auto upgrade the account 40 days from the date the member joined (it knows which months have 31 days and which ones have 30 days). If you specify 20 days then it will auto upgrade after 20 days. That’s all it cares about… upgrade the account at that time.
The subscription duration field in the membership level is used to control the amount of time a member of a particular level has access to the protected content. This one has Days, Month and year because most people are used to setting up membership in those units (for example a 6 month membership)
If you’re using the auto upgrade feature, is it even necessary to use the subscription duration option to expire them from their old membership level? What are your recommendations for this type of scenario?
If you are using auto upgrade feature then it is not really necessary to use the subscription duration since the user will most likely be upgraded to the next level before it expires but it doesn’t hurt to have a number there as a failsafe.
What do you do when the auto upgrade does not actually function as it is supposed to. It is all set up properly, but is not actually upgrading the members on the set intervals. I am having to manually go in and edit each and every member to change their membership level individually. This is a laborious task.
I am using WP eMembers – Settings v7.9.6 on WordPress Version 3.4.1
1. Load a fresh build of the plugin:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
2. Read the documentation on auto upgrade to make sure the setup you have done is correct:
3. Tell us what values you have specified in the “Auto Upgrade” menu of the plugin.
4. Provide the following details of the member account where the auto upgrade didn’t work.
i) What is the subscription start date value?
ii) What membership level does this user belong to?
iii) What level was he suppose to be upgraded to and after how many days?
Okay, I have updated the WP-eMember plugin to the latest build. The following screen captures show the version number as well as my settings. You will notice in screen 02 that “healthyman” is at level 3 and, according to the interval set (screen 04), should have been upgraded to level 4 on August 10th (67 days after subscription start date). I assume the upgrade occurs at 12:00AM on the set date. Is this correct? As far as I can tell none of the other members are being upgraded automatically either.
Thank you for the details. Yes, the auto upgrade task occurs once every night. Have you waited 1 day after you updated the plugin?
Yes, I did the upgrade the day before the upgrade was to occur. Is there another setting somewhere else that needs to be in place that I might be missing?
I will need to do some debugging for this. I have sent you an email to get access to the site so I can investigate further.
The following documentation will help (check the section labeled “Where is the Auto Upgrade Configuration Menu”):
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