October 4, 2010 at 12:27 am #1940
First off, excellent plugin! Just what I was looking for and a job well-done.
Finally got the eMember plugin working just right and launched my site. Seems that I had everything working until I noticed that after 7 days that was set in the Auto-Upgrade section, a test member in membership “Week 1” did not automatically upgrade to “Week 2”. It was just week 1. So far I have over 50 weeks and so over 50 membership levels set to upgrade every 7 days.
Update: Accually I just checked it out again… and every time I press the f5 browser refresh button on the manage members screen of the plugin, the membership level of the testuser GOES UP 2 or 3 levels! Never seen it do that! So I logged into the user account and it says the same is it’s reporting in the manage members section! Crazy! It only seems to be that first user I named “testuser”. My second test account seems to not be changing.
Update #2: Turned off and on the eMember plugin, didn’t change anything. Logged off admin account then back in and now it seems to work fine. Fluke? I have my second test user account set to upgrade tomarrow… I’m not confident it will upgrade itself to the next week after 7 days…
Update #3: Seems I can’t be logged into admin in WP and logged into emember at the same time as the test user account. So I log off as the test user account, log into wp admin and change the test user account week to week 1, then I log off admin. Then I log into the test user account on emember and it shows itself as Week 4?!?! I would log in again as admin and it would keep upgrading this account over and over again like before everytime I press f5… This is really strange.
Not too much else I can think of to describe other then it seems like the settings for auto upgrade seem right but it doesn’t upgrade and that first member auto upgrades on a f5 refresh. Not confident at all in the auto upgrade portion right now, especially since the site membership is now live…
Any suggestions or fixes?October 4, 2010 at 2:12 am #25055
The Auto upgrade will upgrade the actual membership status when the member tries to log in after the specified time has passed. So for example you have a member called “Joe” and his membership level is specified to be auto upgraded after 7 days. Now when Joe logs in for the first time after the 7th day it will upgrade the membership level. The plugin does any of the background task when the member actually logs in (this way you don’t have a bunch of processes running in the background keeping your server busy). As far as the member is concerned he won’t notice any different. Does that make sense?
The “Test user” upgrading on refresh does sound a bit crazy. Can you please delete that account and create a new test user?
This page explains how to test:October 5, 2010 at 12:43 am #25056
Thank you. I understand that.
Well my second account just reached the day after the 7th day today and when I log into eMember with that account, instead of autoupgrading to week 2, It upgrades to Week 4, effectively skipping 2 whole membership levels…
Luckily I don’t have any active members on my site but unfortunately though it seems like it’s set up right with auto-upgrade, it’s not working correctly.
Any suggestions?October 5, 2010 at 2:38 am #25057IvyMember
Hi, We will need to take a closer look at what is happening on your site. I will send you a site access request via email. Please let me know if you do not receive this email.October 5, 2010 at 3:56 am #25058
Thank you, I just sent the request in.October 6, 2010 at 2:15 am #25059
There were a mixture of two things that caused this issue. First, you are using the W3 Total Cache plugin which is great but needed to do this:
Second, The days in the “After” field is all set to 7 so the plugin is getting confused. This number should be the number of days from the “Subscription Start” date. So in your case
week1 -> week2 should have a value of 7days
week2 -> week3 should have a value of 14 days
week3 -> week4 should have a value of 21 days
…. and so on.
This is partly the plugins fault for not making it clear so I have made this more clear in the “Auto Upgrade” interface.October 6, 2010 at 4:24 am #25060
Thanks you guys. It does seem to work fine.. The weeks seem to be right when I changed the subscription date of the test user.
Came across a new problem(s):
– Can’t see what content is being protected, Won’t prevent access from protected content while in the membership, it’s a free for all. None of the settings will save when it comes to preventing access by different memberships. Can’t grant access and can’t prevent access as if user levels cease to exist- Even though it says that the settings were saved (“info updated”)when pushing the “grant access” or “set protection” button in the Managment Content Protection section.
– When I logged to test user, it did not redirect to the assigned place that was defined (i.e. week 3 redirects should redirect to week 3 category but instead went to week 2). It instead went to the prior one. However the week is properly displayed in the user profile. It looks correct in the settings. This problem probably has to with the above problem.
Oddly enough, these 2 problems are new and didn’t exist before the upgrade.
Any new suggestions?October 6, 2010 at 6:31 am #25061
“Can’t see what content is being protected” – Is this in the manage content protection menu? I am not a 100% sure I understand the scenario but please reply to the email that I sent you earlier and give an example and I will jump on your site again to check it out.October 7, 2010 at 2:03 am #25062
Ok, I send some more description in an email. ThanksOctober 7, 2010 at 6:16 pm #25063
Something to note: YARRP (Yet Another Related Posts Plugin) doesn’t work well with eMember… Not being logged into eMember, I can still view protected content! Usually after 2 views of the protected content, eMember MIGHT block access…
Unless you have a solution to this already (of which I didn’t find with a search in this forum), I would suggest looking into this!October 7, 2010 at 11:53 pm #25064
Plugins like “YARRP” actually adds the content outside the main post or page content (they add that section after the main post content) which is why it doesn’t get protected with the post. But we have already added a feature to take care of this so plugins that add content to a post or page can still be protected. The new build of the eMember has a few issues which we are sorting out. As soon as we can give you a new build you will be fine.January 6, 2011 at 5:45 am #25065
Well, I still have this problem of the site not automatically updating when a person logs in. I can log in an account that is well past the days specified and it never goes to the right week. Is this something I am still missing? For example, if you logged in with your test account made 3 months ago, it will still show the same content that you left off, though the content is set to display many weeks ahead content.
Also, a new problem of the script not doing its job- At the moment it only seems to protect from non-members. However once you log in with any account, all content is accessible, though it’s explicitly set to allow access to different areas on a auto-upgrade basis, though neither feature seems to work correctly.
I am still not sure why it is not fully working correctly. Do you still have your account information to log in?
Thank you.January 6, 2011 at 1:34 pm #25066
I will send you an email to get site access so I can check this out.
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