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Another Blank Page after clicking on Checkout

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Tips and Tricks HQ Support Portal › Forums › WP eMember › Another Blank Page after clicking on Checkout

Tagged: blank page, download link not showing up, estore thank you page, Register

  • This topic has 17 replies, 3 voices, and was last updated 12 years, 3 months ago by admin.
Viewing 15 posts - 1 through 15 (of 18 total)
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  • Author
    Posts
  • December 15, 2011 at 6:15 pm #5050
    myallenmedia
    Member

    When users click on Checkout via the sidebar widget, they are supposed to be redirected to the Register page. This was working before the update you put out today. Now it just goes to a blank page.

    Error:

    The website encountered an error while retrieving /wp-content/plugins/wp-cart-for-digital-products/eStore_payment_submission.php. It may be down for maintenance or configured incorrectly.

    Update:

    Just ran another test while logged in. When users click the Checkout it should be redirecting to Paypal. It errors with blank page with same error above.

    December 15, 2011 at 10:46 pm #39717
    myallenmedia
    Member

    Can you make sure all the checkout, payment and return files don’t cause a blank page please… Thanks.

    December 16, 2011 at 6:10 am #39718
    admin
    Keymaster

    Post a link to the page where this is happening.

    December 16, 2011 at 6:18 am #39719
    myallenmedia
    Member

    Go to: [admin removed link]

    Click on Purchase, then click on Add to Cart. Then click on Checkout. You’ll see it there. Then when you register and login and click on Checkout, you’ll see it again. Appears to be the same file.

    December 16, 2011 at 9:23 am #39720
    admin
    Keymaster

    When I click on the purchase button it takes me to a 404 Not found page.

    December 16, 2011 at 9:27 am #39721
    admin
    Keymaster

    Okay I was able to go to the purchase page by clicking on the navigation link. Looks like you are getting a 500 error. So lets look at the server log to see where it is messing it. This post will guide you:

    https://support.tipsandtricks-hq.com/forums/topic/error-500-internal-server-error

    December 16, 2011 at 5:49 pm #39722
    myallenmedia
    Member

    This is what the error log is throwing out:

    Fatal error:

    Call to a member function getUserInfo() on a non-object in [admin removed link]

    December 17, 2011 at 5:56 am #39723
    admin
    Keymaster

    Thank you for that. This looks like that eMember issue with WP3.3. Do you have the “Only Logged In Members Can Checkout” option checked in eStore? I just updated eStore so can you please download another build of eStore and check it out:

    https://support.tipsandtricks-hq.com/update-request

    December 17, 2011 at 5:20 pm #39724
    myallenmedia
    Member

    Yes, I have that checked. I will download the update and apply it and let you know what happens. Thanks.

    December 17, 2011 at 7:39 pm #39725
    myallenmedia
    Member

    That error has been corrected with the new update you sent. Thanks for that. I will continue testing to make sure all works.

    Thanks again,

    P.S. Could you please remove my URL from the threads?

    Thanks

    January 20, 2013 at 11:07 am #39726
    Brodephat
    Spectator

    When the customer returns to the thank you page it is blank

    The return url is:

    [http://www.thewebscriptstore.com/ty/?tx=1VM401134U038280F&st=Completed&amt=5.95&cc=USD&cm=ip%3d92%2e237%2e28%2e247&item_number=]

    I noticed the item_number= is empty so when I add the product ID number (12) in this case, to the end of the return url it works.

    I just did the latest update and still got the same results.

    You can remove or change the link after reviewing what happens.

    Thanks

    January 21, 2013 at 7:09 am #39727
    admin
    Keymaster

    That item_number paramter value shouldn’t matter. The query string looks okay to me. I actually went to the link you mentioned above and when I go there, I see the full page (not a blank page). What do you mean by a blank page? Just a white screen or an error?

    January 26, 2013 at 5:41 am #39728
    Brodephat
    Spectator

    Everything displays as far as the site structure and colors and graphics but the checkout section is totally white.

    January 26, 2013 at 11:00 pm #39729
    admin
    Keymaster

    I don’t see anything thats blank on that page when I go there. It is likely I am not understanding what you are referring to as the “checkout section”. Can you please use the contact form on our site to get in touch with me so I can maybe look at a screenshot of what you see.

    February 5, 2013 at 8:59 pm #39730
    Brodephat
    Spectator

    Here are two screenshot links:

    For a manual (free download checkout) this is what happens

    I get the Confirm Order page that gets the users information

    [http://www.thewebscriptstore.com/wp-store/uploads/2013/02/checkout-part1.jpg]

    After completing the information it switches to a blank page on that same page:

    [http://www.thewebscriptstore.com/wp-store/uploads/2013/02/checkout-part2.jpg]

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