[visualapp]

“If a human clicks on an affiliate link then comes to your site and purchase something, it will give the affiliate commission (there is no doubt about it). You can even setup a test product and let that affiliate test it himself (if that will give him peach of mind).”

I’ve got an update to this issue. It’s no longer an issue of just simply not tracking click throughs appropriately. It is also not tracking sales through the affiliate properly.

Here’s the situation:

There was a black friday sale on products.

There was a promo code on the store site and a promo code the affiliate used on their site. 14 orders were placed using the affiliate’s promo code. However the affiliate is only being credited for 3 of those sales. ALSO, of those 14 sales, only one of those IP addresses are shown on the affiliate’s click throughs.

Now I understand that there may be some issues that could cause some discrepancies. Users having cookies disabled, on or two users typing in the url of the site manually as opposed to clicking through the affiliate’s links to the site.

However, 3 affiliate credited sales out of 14 uses of his promo code seems unlikely.

I’m obviously unsatisfied with this plugin and will be looking at installing a different affiliate plugin.

[visualapp]

Thank you for the response. I will pass it on.

[visualapp]

I’m sorry but I need something a little more concrete to go back to the affiliate with.

The affiliate has all of the links to our site in one blog post and all of the links contain the ?ap_id=affiliateid string appended. Yet they are showing nearly double the clicks we are on our end.

Does WP affiliate only count SO many clicks from one IP? So many clicks from one device? etc. That’s what I’m looking to find out, so I can at least compare how wp affiliate counts clicks to how their plugin counts clicks so I can have something definite to tell the affiliate.

[visualapp]

Any known issues with Jetpack Stats running on the affiliate’s site causing issues on our end? Just wondering what would cause the inconsistencies.

[visualapp]

The affiliate has let me know that he is using Jetpack Stats plugin on his wordpress blog to track clicks to the site.

I’ve edited the wp_affiliate_platform1.php file to track one click per IP address.

However, wouldn’t I want this to be set to false? Am I understanding this wrong or wouldn’t setting track unique clicks to true actually result in fewer click throughs showing if more than one click through came from a single IP address?

Sorry for the confusion on that.

Thanks

[visualapp]

I’m not sure about what the affiliate is using to track their clicks. I’ve just sent them an email asking it.

Where in the settings do I find the option to count unique clicks?

Thanks

[Author]

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