[TracyD]

wzp

Thanks so much for that!

I deactivated WP Mail SMTP (version 3.2.0) which I’ve been using for some time.
I installed Easy WP SMTP (version 1.4.7) and everything is now working!!! I got the buyer notification email, and the seller notification email as a second address in that field. The email download link worked fine.

It’s clear that there is some sort of clash between WP Mail SMTP and eStore. Definitely something to be aware of for the future.

I’m so happy the problem is resolved – your support has been exemplary. I wish all companies gave this level of support. I will definitely recommend you to others in the future.

thanks again, Tracy

[TracyD]

Continued…

It is looking more and more likely that something is stopping the email leaving. A few years back the provider blocked the wp mail() function and told me to install the free WP Mail SMTP plugin with advice on some fields to fill in. I left everything else as default. This has worked flawlessly so far, but I wonder if there may be some setting that is interacting with WP eStore plugin. I don’t really have much knowledge about the SMTP redirect process and options.

As part of trying to narrow things down I changed the eStore (seller) Notification Email Address to: tracy@skillslocal.co.uk, peter@petergorry.me.uk. After the transaction tracy@skillslocal.co.uk received the email, peter@petergorry.me.uk did not. This hasn’t been a problem before – we have some Contact 7 forms that routinely send emails to two addresses like this.

I hope we are closing in on the answer now!

Tracy

[TracyD]

I have tried 3 times to upload a reply – hence the ons-word “test” post. I’ll do it in shorter sections:

Thanks again for the support – very much appreciated.

The WP site is hosted via cPanel at: http://www.webhosting.uk.com
This is a large London-based company with around 20 years history. You can find out more at http://www.webhosting.uk.com/kb/about/

Yes, the SMTP is the one attached to the skillslocal.co.uk domain. It is sited on a webhosting.uk.com server: rochford.redbackinternet.net

[TracyD]

test

[TracyD]

Thanks very much for the speedy replies. I’ve been working through suggestions.

I have tested buying with three different Paypal accounts/emails. The buyer email doesn’t arrive to any of them – it seems it never gets away from our site. We have checked for redirection to Spam on all three. Nothing there.

The email body is the default one unchanged – subject: Thank you for the purchase
Dear {first_name} {last_name}
Thank you for your purchase!
{product_details}
Any item(s) to be shipped will be processed as soon as possible, any digital item(s) can be downloaded using the encrypted links below.
{product_link}
Thanks

I’ve also tried removing the email tags – so just a plain text message – this also never appears.

I’ve now set up Paypal’s PDT feature and updated my Thank You page to display the transaction details and provide the download links (great video). This is working – so, at least I have a stop-gap solution until the email problem gets fixed.

I’ll now complete the contact form so I can upload screen pics if required.

thanks again – I really appreciate this!

[Author]

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