[RALabIT]

I installed the plugin on a live site to test the import & the email still didn’t generate prompting the imported users to set up their account.

This is how the flow should go, correct?

1. Import Users

2. Users are sent an email prompting them to set up their password, username, etc.

3. User clicks link in email to set up PW & such, which makes their account active.

4. User is able to log in to their account on the new website without much headache.

Please let me know if there is something I’m missing.

[RALabIT]

Thanks for the feedback!

We did the testing and it returned this error, which seems to be in line with what you said.

[02/06/2020 1:23 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1 eStore Version: 8.1.3

[02/06/2020 1:23 PM] – SUCCESS :Post string : [debug data trimmed]

[02/06/2020 1:23 PM] – SUCCESS :Checking if PayPal IPN response is valid

[02/06/2020 1:23 PM] – SUCCESS :Connecting to: https://www.paypal.com/cgi-bin/webscr

[02/06/2020 1:23 PM] – SUCCESS :IPN successfully verified.

[02/06/2020 1:23 PM] – SUCCESS :Creating product Information to send.

[02/06/2020 1:23 PM] – FAILURE :Payment for this transaction is in a pending state. Funds for this transaction have not cleared yet. Product(s) will be delivered when the funds clear.

[02/06/2020 1:23 PM] – FAILURE :IPN product validation failed.

[02/06/2020 1:23 PM] – SUCCESS :Paypal class finished.

However, even when I imported users (from a csv file, so they never went through any Paypal payment system), the email prompting them to change their password didn’t fire.

This wouldn’t have anything to do with Paypal, right?

Let me know! I appreciate your help

[RALabIT]

Hello,

The email not sending is a huge thing we need to figure out before launching.

I’m confident that the server is not the issue since we’re able to receive emails directly from the website with the IP address in them.

It’s not an issue of Paypal not sending the email either, because I received an email from Paypal about the pending payment & the completed payment as well.

I just never received the digital download email.

The imported users also never received an email to set up their accounts after they were imported, which had nothing to do with Paypal.

We can’t just make the site live and test it because the business is currently running on the live URL with about 11K users, and we need to be 100% sure everything works and functions the way it should before we make the switch over.

[RALabIT]

Another issue we’re having is when we use eStore to accept payment for a membership, a “signup” email is never sent to the buyer.

The product should be linked to the membership, and they should receive an email with instructions on setting up an account, correct?

You can see our product here: 162.247.76.176/~ralab/dashboard-ra-community-member/ (this is the restricted page)

But you can click “Join Us” to see the actual product.

[Author]

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