[safigan]

When I went to turn on debug logs, they were already on. Here’s the debug entries for a transaction that was redirected to the “transaction error” URL. (I altered the email address slightly in the log entries below to maintain the customer’s confidentiality.) The post-payment emails got sent out properly, it’s just that the customer was sent to the “error” URL instead of the “success” URL which confuses our customers into trying the payment again.

What’s next?

Entries from ipn_handle_debug.log

[02/27/2025 9:55 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.65 eStore Version: 8.5.7
[02/27/2025 9:55 PM] – SUCCESS :Post string : mc_gross=100.00&protection_eligibility=Eligible&payer_id=5E2LL6JUWQMTW&payment_date=13%3A55%3A40+Feb+27%2C+2025+PST&payment_status=Completed&charset=windows-1252&first_name=Rene&mc_fee=2.48&notify_version=3.9&custom=ip%3D75.141.209.119&payer_status=unverified&business=payment%40foundations1.com&quantity=1&verify_sign=AYWfifNEOZyVdiO6MGZYKsGZOlaNAH.SdFdbBQ-lB-VYcjDEwH8e3Hmr&payer_email=rene.albert6x%40gmail.com&txn_id=43303396F9998722V&payment_type=instant&last_name=Albert&receiver_email=office%40foundations1.com&payment_fee=2.48&shipping_discount=0.00&receiver_id=ZZUGC77W6QVK4&insurance_amount=0.00&txn_type=web_accept&item_name=Workshop+payment+for+Bill+Roberts+Friend&discount=0.00&mc_currency=USD&item_number=1&residence_country=US&receipt_id=3768-2717-1384-4812&shipping_method=Default&transaction_subject=&payment_gross=100.00&ipn_track_id=f212501d988d0&
[02/27/2025 9:55 PM] – SUCCESS :Checking if PayPal IPN response is valid
[02/27/2025 9:55 PM] – SUCCESS :Connecting to: https://www.paypal.com/cgi-bin/webscr
[02/27/2025 9:55 PM] – SUCCESS :IPN successfully verified.
[02/27/2025 9:55 PM] – SUCCESS :Creating product Information to send.
[02/27/2025 9:55 PM] – SUCCESS :Transaction Type (Buy Now/Subscribe): web_accept
[02/27/2025 9:55 PM] – SUCCESS :Item Number: 1
[02/27/2025 9:55 PM] – SUCCESS :Item Name: Workshop payment for Bill Roberts Friend
[02/27/2025 9:55 PM] – SUCCESS :Item Quantity: 1
[02/27/2025 9:55 PM] – SUCCESS :Item Price: 100
[02/27/2025 9:55 PM] – SUCCESS :Item Shipping: 0
[02/27/2025 9:55 PM] – SUCCESS :Item Currency: USD
[02/27/2025 9:55 PM] – SUCCESS :Price paid: 100, True price: 0
[02/27/2025 9:55 PM] – SUCCESS :Value of the reference text field for this product:
[02/27/2025 9:55 PM] – SUCCESS :Generating encrypted download link for this product.
[02/27/2025 9:55 PM] – SUCCESS :Download Link: [hidden]
[02/27/2025 9:55 PM] – SUCCESS :Incremental counter value for PayPal checkout: 620
[02/27/2025 9:55 PM] – SUCCESS :Applying filter – eStore_notification_email_body_filter
[02/27/2025 9:55 PM] – SUCCESS :About to send buyer notification email. From Email Address Value: Foundations <steve@foundations1.com>
[02/27/2025 9:55 PM] – SUCCESS :Product Email successfully sent to [XX]
[02/27/2025 9:55 PM] – SUCCESS :Applying filter – eStore_seller_notification_email_body_filter
[02/27/2025 9:55 PM] – SUCCESS :Notify Email successfully sent to [YY]
[02/27/2025 9:55 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.
[02/27/2025 9:55 PM] – SUCCESS :Product ID: 1. Current available copies value: Sales count value: 544
[02/27/2025 9:55 PM] – SUCCESS :New available copies value: New sales count value: 545
[02/27/2025 9:55 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.
[02/27/2025 9:55 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.
[02/27/2025 9:55 PM] – SUCCESS :Not using the WP Affiliate Platform plugin.
[02/27/2025 9:55 PM] – SUCCESS :Paypal class finished.

[safigan]

I don’t have the debug logs turned on. Would the debug logs record the PayPal result code? If not, then the debug logs wouldn’t help me.

Assuming PayPal is returning a non-zero result code, eStore is handling the result properly. But without knowing the PayPal result code, I have little hope of narrowing down what could be happening.

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