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nhshinobi

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Viewing 2 posts - 1 through 2 (of 2 total)
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  • March 26, 2012 at 8:03 pm in reply to: "Wrong Product Price Detected" How to avoid this? #23969
    nhshinobi
    Member

    Quick update: It was human error…mine!

    When we added the $1.00 trial period we didn’t change the price field to reflect that. It was taking a payment for $1 but looking for the regular monthly rate of our subscription.

    This cart is the best.

    Thanks

    Dennis

    March 26, 2012 at 3:28 pm in reply to: "Wrong Product Price Detected" How to avoid this? #23968
    nhshinobi
    Member

    I received the same message:

    “Here are some more details for the exact cause of this transaction failure…

    Wrong Product Price Detected! Actual Product Price : 249 Amount Paid: 1.00″

    This is on a subscription product that has been working fine up till now. We recently added a thirty day trial for $1 in the product section.

    I’m not sure why this came through. I have since updated my shopping cart to the current version.

    Two questions:

    1) what did I miss in the setup so this doesn’t happen again?

    2) How do I fix the customer who this happened to? They are in limbo at this moment.

    Thanks

    I love these products!

    Dennis

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Viewing 2 posts - 1 through 2 (of 2 total)

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