[lcallander]

Unfortunately, those are only great for displaying a single member at a time. I need a report.

[lcallander]

Unfortunately, “It won’t show an expiry notice until all the accounts (a member has) are expired. ” did not work for us in the sandbox. Everything else you said is working fine.

We have the multi-level turned on, per your documentation and integrated it with eStore. Today, this is what I experienced with one of my “test” users “Daisy Duck”.

Daisy originally purchased:

Topic A – One time purchase (set to expire on 6/9)

Then, the next day, Daisy purchased:

Topic B – Daily subscription

The second purchase made Topic B her primary subscription, and bumped Topic A down to a secondary. This morning, Topic A expired (as scheduled) and she no longer had access to either Topics. And the expiry notice shown was: 6/9/16 (set to Topic A). This is the moment we reached out for help – when we saw that there was even an expiry notice.

I had to manually go in and Activate her membership so she could see Topic B, again.

Here’s what I need to know:

(1) Why did this not fix itself automatically? Do we have a setting incorrect? Are we missing a plugin/add-on?

(2) If this is not possible, what is the work around? I’m having difficulty finding reports to run that would help me see this error on a daily basis.

[Author]

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