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Kristina

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Viewing 3 posts - 16 through 18 (of 18 total)
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  • February 8, 2021 at 8:09 am in reply to: Error! The unique registration code … has already been used or is invalid! #82483
    Kristina
    Participant

    My hosting provider is GoDaddy & I have raised a support ticket with them to ask about the caching on their side. I don’t have any plugins installed that enable caching.
    I would say that about 90% of the users who see this error get it after they have registered successfully.

    February 8, 2021 at 8:07 am in reply to: Members Cancel & Immediately Become Inactive #82482
    Kristina
    Participant

    Hi, so I followed the advice in that thread and could’ve been a bit of a disaster. I changed one of my membership levels to 31 day expiry & it all looked fine initially, then after a while WP eMember changed all of the members’ statuses who are in that membership level to “Expired”!
    Luckily there were only 30 or so members in that level so changing them back to active ASAP manually was not too time consuming.
    Any ideas why this happened? I think others should be advised of this as if I had changed the membership level where I have over 1,000 members it would have been very stressful indeed!

    February 6, 2021 at 8:37 am in reply to: Error! The unique registration code … has already been used or is invalid! #82474
    Kristina
    Participant

    Hi, thanks for you reply.
    Our sign up process is:
    User clicks on a “Join Now” button on our website which then takes them straight to PayPal where they set up the recurring monthly payment. They are then taken to a Thank You page and are sent an email with a unique registration link.
    They click on the link in the email and this then takes them to the registration page where they enter their details and submit it.
    It is after this that only some of them receive the error message, although their registration is successful.
    We are not using any page caching plugins but have server-side caching enabled. Not sure what CDN is.
    Kristina

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