[Jeff]

Thank you for your prompt reply. I have not experienced it on my end. I have asked the customers and the common issue is that when they click on Paypal link, nothing happens. This could be from a mobile device or a browser. But the troublesome thing is that it is very inconsistent WHERE it happens. Some are trying to order from a phone and the link does nothing, (but when they try again on a computer, it works.) Others are using a computer and the link does nothing (and when the try again from a mobile device, it works.) So it is all so variant, and of course, makes troubleshooting very difficult. I wanted to see if there were similar issues that may have occurred that were caused by some Javascript or coding within the add-on (Customer Input). I am using Simple Cart with the Customer Input Add-On. Or as you said, it may be an issue with their Paypal account, but I am not able to offer a solution/reason other than “try another browser or device.” Any ideas? Thanks again.

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