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This is enabled
(You just need to have the “Automatic Commission Reversal” option enabled for this feature to work (WP Affiliate->Settings->General Settings->Commission Settings.
Do I have to enable anything in Paypal? how does the Affiliate Plugin communicate with Paypal after the refund? I mean how does Paypal send the information to the plugin?
I will try to enable the debug and let you know later. At the moment I can manually delete the commission after I refund something. But if it comes to more than 50 refunds per day, I need this automated thing work properly. thanks for the fast reply, but sorry I already know how to enable this feature and I thought it was clear that I have enabled it.
What do you need from me to see the mistake in my setting/installation? I am not a programmer, so need to know what you need from the debugging.
Hi
I bought the bundle for eMember / eStore and Affiliate plugin
Created one product with e-store and tested in sandbox mode.
two sales with one affiliate link
two tier level. both commission is booked correctly also for tier level 2
But when I issue a refund from within paypal the negative commission is not booked and the refund needs some time before estore books it.
How is the affiliate plugin handling the negative commission? I checkmarked it under settings so I only found this forum post about it. and that refund is done via paypal account directly. is it not working properly with sandbox mode? OR how can I set this up correctly?
