[ejsimmons]

Liquidweb at first requested more information, such as a list of ip addresses. While on the phone with Liquidweb, we changed the permissions to 777 for testing purposes on the /paypal.php file, made another test purchase, still no relevant entry in the ipn_handle_debug.log file. Then the support person was puzzled, and determined that an htaccess file had prevented access.

I had earlier installed Bulletproof Security Pro plugin on the site. That plugin adds htaccess files for security. I had deactivated the plugin but did not realize the htaccess would be a problem. THe support person added 3 ip addresses (apparently the PayPal ip addresses) as permitted ip’s in the htaccess file. The site did return an email “Thank you for joining us! Please complete your registration by visiting the following link …”

The site also sent 4 emails “Hi, Your account profile has been updated according to your latest payment. Please log into your member profile to view the details.” I had made several test purchases, so this may relate to the stages of fixing this.

The site sent 5 emails “Thank you for your purchase! Time Graphics Membership x 1 – $0.01 (USD) Any item(s) to be shipped will be processed as soon as possible, any digital item(s) can be downloaded using the encrypted links below.”

Perhaps you could check and let me know if it appears to be fixed.

Thanks, – E. J.

[ejsimmons]

Same basic problem, buyer does not get email after payment.

I have tried for a few hours to fix this, but have not been able to do so.

The url if needed is trialroadmap.com/members

For a test purchase, PayPal sends the email that “You received a payment of $0.01 USD from [buyer]”

And PayPal sends to the buyer the email “You sent a payment of $0.01 USD to [seller]”.

But eMember and eStore do not send the necessary information. That is, neither the email with registration link to buyer, nor any email from eMember or eStore to the seller.

Reviewed the videos again, did a forum search for others who had this problem, did these steps:

wp estore / settings / general settings:

“Use WordPress Mailing System” is checked

“Send Emails to Buyer After Purchase” is checked

and “Enable Debug” is checked

Tried a purchase. But the ipn_handle_debug.log has no log entry. It is blank.

One set of steps that I tried to follow is at

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

No entry. For the ipn_handle log file, I changed permissions from 644 to 666 using an FTP client. Then a visit to

[http://trialroadmap.com/members/wp-content/plugins/wp-cart-for-digital-products/paypal.php]

“Step 5: Now the options get narrowed down to…

a) something is blocking the PayPal IPN.

b) Your paypal profile is not set correctly to send the IPN.”

[My attempt to do step 5:

Deactivated the plugins BulletProof Security Pro and W3 Total Cache. Another test purchase. Still no email from emember or estore.]

Did not try to set up sandbox under Paypal. Instead, called tech support at Liquidweb:

While talking with tech support, I did yet another test purchase. He could see ip denied.

Paypal has article posted re its ip addresses for applications, the ip address was on the list.

So he white-listed that ip address that was being denied on APF firewall.

Is there another suggestion or can I hire someone to fix this?

Thanks.

[Author]

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