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The problem has been fixed by my web hosting company. I am able to use the shopping cart for making transactions. This is what was discovered:
David,
Sorry about that. I turned on error logging for your site and found these:
[Wed Nov 28 08:55:39 2012] [error] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/pub/share/system/phpsessions2) in Unknown on line 0, referer: [http://www.abidingnowhere.com/order-books/]
Turns out – because Apache runs with special permissions for WordPress – it couldn’t write to the normal location until I fixed it.
Thanks for your patience.
Could you please give me an email address for me to send you a URL for code that displays all the PHP.ini information? I don’t want to post this on a public forum, but maybe if you were to look at the file, you would be able to quickly spot the problem.
Thank you very much.
David
Ivy,
I have tried all the suggestions on the page php-session-not-working-correctly you suggested and I still have the same problem. Going through the steps to find out if it is a PHP Session related issue suggests that it is.
Checking with the hosting company, I have confirmed that there is a line in the php.ini file, session.save_path = /pub/share/system/phpsessions2
If you need more information about the contents of the php.ini file, please let me know.
I have determined that my theme, a child theme of Suffusion works fine, by using the Check-Theme plugin.
I have stepped through each of my plugins, deactivating each one in turn and found that the same problem persists whether the plugins are activated or not. None of my plugins are on your list of plugins that don’t play nice.
I have confirmed that in my WordPress General Settings, the values for WordPress Address and Site Address are identical: [http://www.abidingnowhere.com]
What do you suggest I do now?
David
