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Hi, after a lot of head scratching, we’ve managed to resolve the problem, so thought I would like you know what it was, incase it happens again to somebody else.
I opened the downloaded file with notepad and found the first few lines of it were a PHP error:
set_time_limit() has been disabled for security reasons in ..path to file here.. download.php on line 134
This line has now been commented out, and the downloads now work. Are there any problems in not having this in there?
Thank you