September 20, 2013 at 11:20 am #9714
I have created a zip file which opens fine.
I download it to eStore (v6.8.9) and generate a link through the admin functions. The file will not open and I get the message:
“cannot open file <>. It does not appear to be a valid archive.
If you downloaded this file, try downloading the file again.”
I have done this. It makes no difference.
I have searched through the forums and tried changing the download method to 2, 4 and 6 as suggested in a previous post. This makes no difference.
I then downloaded the zip file to the Amazon AWS S3 storage system. I can then open the file fine.
Why is this? Is there any other method I can use which will enable me to store the file on my own site? The file is 890kB.September 21, 2013 at 12:02 am #57860
Please check the following checklist to make sure you are not doing any of those:
Are you using a caching plugin? If yes then which one? From your explanation, it looks like a gzip compression type issue which usually can happen from a caching plugin’s gzip compression setup.September 26, 2013 at 9:07 am #57861
I have been through every item on the checklist and it does not work.
I do not have a caching plugin on this site.
There are no .htaccess or .htpasswd files in the downloads directory of the plugin.
If I cut and paste the Digital Product URL into the browser it downloads and unzips fine (so has uploaded to the site ok?)
If I cut and paste the Admins Setting Generated download link into the browser, it does not download or unzip and gives the error message outlined above.September 26, 2013 at 10:47 am #57862wzpModerator
Could you please post one of the links that **DOES NOT** work?September 26, 2013 at 11:13 pm #57863
I will take a look at your site. Please reply to the email that I sent you.September 27, 2013 at 11:52 am #57864
I was just completing the form you sent and thought I would try one more time. This time I unchecked the Downloadable box below Digital Product URL and the process worked OK!
Please can you explain the security implications of this. Should I just accept this process or would it be better to investigate why it doesn’t work fully encrypted?
Your help and advice is much appreciated.September 27, 2013 at 11:03 pm #57865
Please fill in the details so I can do a final check myself too.
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