Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Zip files corrupt when downloaded

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Zip files corrupt when downloaded

Tagged: zip, zip files

  • This topic has 6 replies, 3 voices, and was last updated 11 years, 7 months ago by admin.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • September 20, 2013 at 11:20 am #9714
    Allcow Jim
    Member

    I have created a zip file which opens fine.

    I download it to eStore (v6.8.9) and generate a link through the admin functions. The file will not open and I get the message:

    “cannot open file <>. It does not appear to be a valid archive.

    If you downloaded this file, try downloading the file again.”

    I have done this. It makes no difference.

    I have searched through the forums and tried changing the download method to 2, 4 and 6 as suggested in a previous post. This makes no difference.

    I then downloaded the zip file to the Amazon AWS S3 storage system. I can then open the file fine.

    Why is this? Is there any other method I can use which will enable me to store the file on my own site? The file is 890kB.

    September 21, 2013 at 12:02 am #57860
    admin
    Keymaster

    Please check the following checklist to make sure you are not doing any of those:

    https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

    Are you using a caching plugin? If yes then which one? From your explanation, it looks like a gzip compression type issue which usually can happen from a caching plugin’s gzip compression setup.

    September 26, 2013 at 9:07 am #57861
    Allcow Jim
    Member

    I have been through every item on the checklist and it does not work.

    I do not have a caching plugin on this site.

    There are no .htaccess or .htpasswd files in the downloads directory of the plugin.

    HOWEVER

    If I cut and paste the Digital Product URL into the browser it downloads and unzips fine (so has uploaded to the site ok?)

    If I cut and paste the Admins Setting Generated download link into the browser, it does not download or unzip and gives the error message outlined above.

    September 26, 2013 at 10:47 am #57862
    wzp
    Moderator

    Could you please post one of the links that **DOES NOT** work?

    September 26, 2013 at 11:13 pm #57863
    admin
    Keymaster

    I will take a look at your site. Please reply to the email that I sent you.

    September 27, 2013 at 11:52 am #57864
    Allcow Jim
    Member

    I was just completing the form you sent and thought I would try one more time. This time I unchecked the Downloadable box below Digital Product URL and the process worked OK!

    Please can you explain the security implications of this. Should I just accept this process or would it be better to investigate why it doesn’t work fully encrypted?

    Your help and advice is much appreciated.

    September 27, 2013 at 11:03 pm #57865
    admin
    Keymaster

    Please fill in the details so I can do a final check myself too.

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ