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Tips and Tricks HQ Support Portal › Forums › WP eMember › "Your Subscription has Expired" on section protection…how to disable or alter?
Tagged: eMember, expired subscription
Ok, I’m managing a section of page content for three different ranges:
Those who are paid members see content x,
Those who are free members (trial subscription) see content y,
And guests who are not logged in, see content z.
The problem is, when I log in as an expired account holder (such as an expired free account, or an expired recurring account for which ARB has failed), I get the damned “Your Subscription has Expired” messages all over the place. On pages where I have done the above multiple output, it is possible that some people see not one, but TWO messages!!! This wouldn’t be a big deal if we were talking about page copy, but in many cases I’m just changing a button. You can imagine the havoc this big expiration message wreaks on those areas.
I need to be able to either manage where the “Your Subscription has Expired” message is displayed, or I need another method of presenting it. If I disable “Allow Expired Account login:” then my users cannot re-up on their own, but the stupid expiration message is screwing up layouts, so I need to be able to turn off that message when/where I want.
You should be able to customize that message by following this:
How to customize various text/messages displayed by the plugin
Also, when using section protection you can specify some additional parameter to hide the display of the protected message altogether. For example:
[emember_protected for=1 do_not_show_restricted_msg=1]
Whatever content goes here is only viewable by members who belong to the specific membership level specified above. Also, the users who do not have access to this content won’t see a “Content is protected” message.
[/emember_protected]
Yeah, but none of that is relevant to “Your account is expired.”
Protection messages are only for emember detection. If the user is a valid emember, but his account is expired, the expired message is displayed, regardless of whether or not you add the “do_not_show_restricted_msg=1” tag.
Can you customize that message to work around it?