wp_eStore_settings script causing excessive usage; encrypted links failing

[dawnfarias]

Last night my host shut down by site and their support gave me this feedback:

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“In this case it seems this wp_eStore_settings script was the issue, as it never replied with information to the server, causing a timeout:

[Thu Mar 27 23:16:47 2014] [warn] [client 70.123.233.44] Timeout waiting for output from CGI script /home/dawnbyda/public_html/wp-admin/admin-ajax.php, referer: …/wp-admin/admin.php?page=wp_eStore_settings

If this happens again please let us know, or you may want to contact the support of this plugin to see if they have any suggestions.”

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I do not know how to begin addressing this. Also, the direct download links work fine, but my customers’ encrypted links do not. Are these two issues related?

Thanks for any help

[dawnfarias]

Just now I changed the the download method to 2 per the suggestion in this post: https://support.tipsandtricks-hq.com/forums/topic/wp-estore-download-methods.

My files average 30-50 MB. Are these considered large enough to follow the instructions in the “selling large files” post? See: http://www.tipsandtricks-hq.com/ecommerce/selling-large-files-with-wp-estore-796

Also, if the new download method works, will my customer’s previous links work now or do I need to manually send them new ones?

[dawnfarias]

Also, my customers and I keep getting “decompression failed” errors when using the encrypted links.

[dawnfarias]

OK, I tried this suggestion from one of the forum posts

“If you are having a download issue for a large file then try using download method 2 or 6 which seem to work better for large files.”

Method 2 didn’t make any difference, but just now method 6 did! I am going to email my customers to try their links again. *fingers crossed!*

[wzp]

How large is the file? If it is substantially large (your mileage may vary), you might have to use Amazon S3 integration instead:

http://www.tipsandtricks-hq.com/ecommerce/amazon-web-services-simple-storage-service-aws-s3-integration-1101

It’s free for the first year, and most customers report a monthly cost of less than 17 cents. Your cost should be even less; as Amazon recently announced their 42nd consecutive price decrease since 2008.

[dawnfarias]

Thank you for your response. Most of my files are 30-50 MB.

Method 6 in the download settings worked! I’m so excited about that. Thankfully (hopefully?!) I won’t need to look into another third party integration.

[dawnfarias]

Also, for future readers having a similar problem: I did NOT have to resend my customers their links. Once I updated the download method they were able to successfully download their original links.

[wzp]

That’s provably because all of this happened within the default of 5 attempts or 48 hours, whichever came first.

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