wp photoseller not saving paypal email address in basic settings

[acreativecolleague]

I have been getting message: “basic settings required”

Under the basic settings screen I input my paypal email address and click save and I get a message that flashes then fades “undefined” and my paypal email does not save.

what Is the source of the problem?

[Peter]

Can you try doing a plugin/theme conflict test to see if something else might be causing a problem?

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

Let us know what the results of the tests are.

[acreativecolleague]

I am looking into the articles, checking my theme and plugins.

At this point wp photoseller is not saving ANY changes to the plugin in any of the tabs in settings.

I probably start with a deactivate and reactivate. I did update my theme to WP 4.7. could this be an issue?

[Peter]

Another thing to check is whether the plugin created all of the necessary tables when you installed it?

Log into your site using PHPMyAdmin and check for tables which look like the following:

<prefix>_wps_album

<prefix>_wps_cart_data

<prefix>_wps_cart_settings

<prefix>_wps_downloads

……

etc

where <prefix> is your wordpress DB prefix.

If you don’t see those tables try deactivating and reactivating the plugin.

Also please check your server PHP error log file. That should show some useful logs which are related to this issue.

[ianbarber]

I have just purchased this product and find that the settings are NOT been saved.

The following tables are not been created in the database.

I have deactivated all plugins and also tried to reinstall wp photoseller

<prefix>_wps_album

<prefix>_wps_cart_data

<prefix>_wps_cart_settings

<prefix>_wps_downloads

Please help.

[Peter]

Please check your server PHP error log file and let us know if you see any logs which are related to DB errors or anything in connection with the problem you are seeing. (If you don’t know how to find the server PHP error log file please ask your host provider to assist you)

[AlPereira]

My website [www.aponr.com] is running WordPress 4.7.1 and the TwentyFourteen theme. We have installed and uploaded a ton of pics to the WP Photo Seller. However, when trying to configure the settings, I cannot “Save” anything. The Save button is showing but it doesn’t appear to be active On the public side, I can choose a photo and get to my cart where the program fails and an error message shows up that says “You must configure your payment settings.”

Can you help?

[Peter]

If you were able to save galleries and gallery-related settings, then maybe the reason why you can’t save the general gallery settings could be related to a javascript or other conflict issue possibly caused by your theme or another plugin.

Can you do some plugin/theme conflict tests and try saving the gallery settings and see if the problem goes away?

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[AlPereira]

Hi Peter, I have removed all plugins except those that aren’t in conflict according to your list. I also changed the theme to one that according to the theme check plugin found no problems with. Lastly, according to theme check, my theme is 100% compliant with no issues. Still no save.

Should I give up on this plugin or do you have other suggestions?

[Peter]

I will get in touch with you so I can take a closer look.

[AlPereira]

Okay Peter, I’ll look forward to your reply ASAP.

[AlPereira]

The problem was (is) a plugin conflict. The plugin in question is WP Smush v2.5.3. I would like to publicly thank Peter for his tireless effort to get this working for us. A tip of the hat to you!

[Author]

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