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WP PhotoSeller – digital download not offered after Paypal checkout

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › WP PhotoSeller – digital download not offered after Paypal checkout

Tagged: Debug, IPN, PayPal, PayPal IPN, thank you, thanks

  • This topic has 10 replies, 6 voices, and was last updated 8 years, 3 months ago by massagenerd.
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • May 5, 2014 at 12:46 pm #10770
    leelucas
    Member

    Have setup my shop to sell digital downloads with different resolutions to use Paypal. The check out procedure does not ask for any customer details or registration and completes the purchase with paypal of which no further information is provided on how to obtain your digital download.

    Is there an additional Word press page that needs to be setup for the digital download page? What is missing here?

    May 5, 2014 at 11:07 pm #62710
    Peter
    Member

    There is no special download page to set up. The encrypted download link will be automatically sent to the buyer using the email address from their paypal account after they’ve made the payment.

    Have you done a full checkout test?

    August 12, 2014 at 2:07 pm #62711
    scottyk49
    Member

    Hi,

    I have setup my test paypal accounts with sandbox, I can purchase images from my site and pay with sandbox paypal account and the buyer gets reciept email but no thankyou emial or File download email.

    What is the full check out test ?

    Thanks,

    Scott

    August 12, 2014 at 10:03 pm #62712
    wzp
    Moderator

    In the sandbox mode, you are not using “real” email accounts, therefore the plugin has no valid email address to send to. You must conduct a live test, using “real” email addresses.

    August 12, 2014 at 11:45 pm #62713
    scottyk49
    Member

    Hi

    Ok I am using a friends new live real paypal account and it gets the Paypal receipt of the purchase but still no emails with the D/L files link. I get the Paypal order confirmation but thats it. How does the purchaser get their files ?

    Thanks,

    Scott

    August 13, 2014 at 12:46 am #62714
    admin
    Keymaster

    The download links for the photos are sent to the customer immediately after payment.

    Lets see what is wrong with your setup.

    Do you have the PayPal IPN feature enabled in your PayPal account? Check the video in the following page for details on how to enable it (if you don’t have it enabled already):

    How to Setup PayPal IPN Notification

    Please enable the debug option in the plugin settings, then do another test transaction.

    What is the URL of your photo gallery page?

    December 27, 2014 at 9:12 pm #62715
    massagenerd
    Member

    I can’t get mine to work. I enabled my PayPal IPN feature, and it still doesn’t work.

    [www.RyanHoyme.com]

    I get an email from paypal for the receipt (the one I bought the photo with) and I get a notification that I received money from paypal…But I don’t get an email to download the photo….been waiting 30 minutes so far.

    December 27, 2014 at 11:24 pm #62716
    admin
    Keymaster

    Please enable the debug option in the plugin settings, then do another test transaction. Then we will be able to check a few things on your site.

    December 27, 2014 at 11:33 pm #62717
    massagenerd
    Member

    I enabled it.

    December 28, 2014 at 11:04 pm #62718
    admin
    Keymaster

    I have checked your log file and I can confirm that the plugin is working correctly. It definitely sent all the emails after the purchase. See the following lines from the log file


    Buyer email successfully sent to: [philamrochestermn@gmail.com]

    [LOG DATE: 12/27/2014 10:00:02 pm – Server time zone UTC]

    Email from address used was: [rhoyme@gmail.com]

    [LOG DATE: 12/27/2014 10:00:03 pm – Server time zone UTC]

    Seller notification email successfully sent to: [rhoyme@gmail.com]


    The email is just not arriving in the inbox. The following post will help you fix the email issue on your server:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    December 29, 2014 at 12:27 am #62719
    massagenerd
    Member

    That worked, thanks!

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