WP Photo Seller – Sending email with links to buyer, photo not downloading

[Troy]

My buyers are receiving the email with the encrypted links. However, when you hit download the file doesn’t download at all and just pulls up a blank page. It’s not from the links expiring either.

[wzp]

Does the same thing happen, if one was to simply copy/paste the link, from the email into a browser’s address bar?

[Troy]

yes, for example here is a link to a receipt with downloadable items that you can recreate the problem.

[http://www.palmettosportsimaging.com/store/receipt/?ouid=5b2d975bb67cb221f942f6f509ee0b54]

[Peter]

Can you please check your server’s PHP error logs and let us know if there are any logs pertaining to this?

Also turn on debug for the photo seller – go to the photo seller settings page and scroll to bottom and you will see the setting called “Enable Logging”.

Can you also please do a plugin and theme conflict test to see if another plugin or your theme may be causing this:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[Troy]

I cannot provide the server PHP files. I don’t own the server i’m a virtual host. I have no access to server stuff nor can I get access to it. I tested it without any plugins activated and still the same result.

[Peter]

Hi Troy,

Your host provider should have a support system in place and will able to locate the PHP error log files for you. They should also be able to help troubleshoot this issue too. Simply explain the issue to them and if they ask for any technical info which you don’t know how to answer just let us know.

[Troy]

Thanks so much.

[Author]

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